• Dynamic, Level-Headed Team Player who offers talents as a Behavioral Specialist, Counselor, and Community Resource Specialist, as well as experience in Nursing Assistance, Residential Care, Needs Analysis / Assessment, Individual Rehabilitation Plans Support, Crisis Intervention, Patient Education, Regulatory Compliance, Incident Reports, and Safety Control / Assurance while promoting high-quality medical care.
• Excellent Communicator and Advocate who seamlessly interfaces between physicians, healthcare staff, multi-facility teams, clients / patients, and families, and has delivered compassionate care throughout career.
• Ambitious Self-Starter who contributes a proven history of providing accurate documentation of procedures and an understanding of health and safety practices, and further exhibits a calm mindset while under duress.
• Seasoned Mental Health Professional who demonstrates a track record of successfully working with diverse client populations in one-on-one and group settings.

Bachelor of Business Administration (Management) Stella Maris Polytechnic

Certified Nursing Assistant Baltimore Academy of Nursing Assistants, Inc.

Medication Technician Certificate ￨ CPR Certified (American Heart Association)

Changing the Game Certificate (Three Months) ￨ Computer Training Program Certificate (YMCA)

Volunteer: Psychology Club - Community College of Baltimore County

Volunteer: All About You Health Care Services ￨ North Memorial

Microsoft Word ￨ Microsoft Excel ￨ Microsoft PowerPoint ￨ Able to Lift 20+ Pounds

(2016 Present)

Residential Counselor ￨ Coordinator

• Lead community-based mental health care management and support services that contribute to development, implementation, monitoring, and updating of consumer s individualized rehabilitation plan, therapeutic rehabilitation skill development, illness management and recovery, and crisis intervention, and coordinate and manage services for consumers dually diagnosed with development and psychiatric disability.
• Capitalize on the opportunity to provide support, education, intervention, and consumer supervision in alignment with consumer s stage of change, cognitive abilities, and psychiatric status, and further deliver comprehensive age and culturally appropriate services to program consumers to meet care objectives.
• Participate in therapeutically designed home and recreational activities while attending house, program, and agency meetings, and adhering to agency policies and procedures, licensing, and accreditation standards.
• Collaborate with teams to promote quality improvement, including incident, accident, and / or grievance review; peer record review, satisfaction surveys; program evaluation; and quality improvement projects.
• Deliver crisis intervention to students when difficult situations occurred at home or in the community.
• Actively participate in the house behavior modification system.

(2016)

Residential Specialist ￨ Coordinator

• Utilized broad scope of industry knowledge and dynamic nursing acumen toward providing forward-thinking direct care by assisting consumers with implementing Individual Rehabilitation Plans to meet or exceed goals.

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Residential Specialist ￨ Coordinator

• Spearheaded results-focused group and individual activities; documented activities and services in log book, service forms, incident reports, and progress notes; and maintained treatment notes and behavior data.
• Interfaced among supervisors and peers to ensure superior continuum of services, and provided residential program coverage, performed medication monitoring, and engaged in crisis management.

  Provided crisis intervention to students when difficult situations occurred at home or in the community

• Proactively support consumers with independent living skills and assist with cleaning individuals homes, along with providing additional transportation to assist consumers in using community resources.

(2015 2016)

Residential Specialist

• Delivered excellence in client care in hospitals and community home settings, including providing social and leisure skills by instructing and / or supporting and interacting with clients to complete daily tasks, as well as supporting independent living skills, assisting with home cleaning, and providing transportation as required.
• Provided critical crisis intervention to students when difficult situations occurred at home or in the community.
• Interfaced among supervisors and peers to ensure superior continuum of services, and provided residential program coverage, performed medication monitoring, and engaged in crisis management initiatives.
• Supported the implementation of habilitation, behavioral, and recreational programs, and provided health and safety interventions via First Aid, CPR, and medication administration.
• Advocated, promoted dignity and respect, and protected the rights of individuals, and provided clients with the opportunity to exercise their right to ongoing decision-making.

(2014 2015)

Certified Nursing Assistant ￨ Supervisor

• Strategically steered high-quality client care, including providing individual grooming, hair, nails, and oral care; transferring client from bed to wheelchair; and monitoring blood pressure, pulse, temperature, and respiration, as well as assisting with nutrition and fluid intake and planning, preparing, and serving all meals.
• Ensured seamless administrative processes by completing and submitting clinical documents per guidelines.
• Assisted leadership teams with new employee selection, including evaluating skills of new Certified Nurse Assistants and making recommendations to managers regarding new employee orientation program.
• Actively communicated new programs, interventions, and / or procedures with the CNA staff.
• Effectively represented the staff in an assigned living area in facility meetings and committees, and served as the first line of contact for mitigating concerns when meeting the resident s or family s expectations.
• Consistently promoted personal and co-worker safety while actively cleaning and organizing living quarters.

(2013)

Certified Nursing Assistant ￨ Supervisor

• Performed selected cross-trained skills, treatments, and procedures specific to department for patients, including phlebotomy, EKGs, and / or monitoring; documented client records and organized formulas; coordinated care of patients on assigned shifts; and communicated unit concerns to appropriate staff.
• Collaborated with supervisors to ascertain unit workflow, including working with head nurse to determine optimal allocation of staff on each shift and completing objective evaluations for employees on shifts.
• Optimized healthcare by participating in continuous quality improvement activities and educational experience to support departmental and divisional nursing philosophy, goals, and health system initiatives.