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Yyyyyy x. yyyyyy

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Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my qualifications include over 15 years of professional experience delivering high quality technical support and leading IT projects. I have applied my skills and knowledge toward implementing innovative strategies to significantly increase efficiency throughout daily operations. To complement this background, I possess a Six Sigma Yellow Belt Certification.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization and look forward to interviewing with you in the near future.




Yyyyyy x. yyyyyy


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Profile of Qualifications


         Results-driven Six Sigma Yellow Belt possessing 15+ years of experience providing technical support and steering IT projects to an on-time completion.

         Expert level knowledge of LAN / WAN implementation, RFID tracking and conducting wireless site surveys.

         Seasoned in completing installations, performing system upgrades and appropriately troubleshooting issues.

         Strong communication skills, instrumental to simplifying complex technical concepts and maintaining open lines of communication regarding project status.


Key Areas of Expertise


  IT Project Management

   LAN / WAN Implementation

  Technical Support

   Cisco Routers & Switches

  Process Improvement



Professional Synopsis


Wi-Fi Support & Implementation Engineer 2010-2017

         Leveraged technical expertise to lead wireless solution projects for high profile clientele, including Starbucks, McDonald s and multiple hospital networks.

         Strategically identified client needs and developed innovative solutions to ensure fulfillment.

         Demonstrated strong knowledge of RFID tracking for RTLS, design / implementation of 802.11a/b/g wireless networks and dual-band multi-node networks.

         Successfully performed wireless site surveys for major hotspots, including hotels, stadiums and resort properties.

Air Magnet Surveyor

         Responsible for conducting WiFi site surveys, creating heat maps, managing installations and performing troubleshooting.

         Directed implementation of various products, including Cisco, Ruckus, Aruba and HP.


Clayton County Health Department 2009

Microsystems Support Specialist

         Fulfilled key technical support role responsible for overseeing operations across 3 systems; Patient Info System, GroupWise, Environmental Health.

         Associated duties included leading installations of hardware, software, routers and switches.

         Streamlined existing processes to significantly increase efficiency across IT operations.

         Closely monitored processes to ensure strict adherence to policies and regulations.


AFL Network Services, Guluth, GA 2007-2009

Desktop Support Technician (2007-2009)

         Assumed critical role providing level 2 technical support for 200+ users throughout region.

         Successfully performed troubleshooting on Microsoft Servers, Exchange, Visio and Office Suite.

         Appropriately escalated IT issues to ensure timely resolution of tickets.

         Completed necessary maintenance within data center; successfully configured routers and switches.

Technician (2006-2007)

         Utilized strong technical skills to successfully install and wire routers, switches and hubs for networks and extended T1 circuits.

         Steered complex IT projects to a timely completion within a fast-paced environment.


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Netview Staffing Service Atlanta, GA 2005

Desktop Support Technician

         Associated duties included PC installation, software installation and mapping printer networks.


Previous Positions:

Mastec Network Services, Norcross, GA; Project Supervisor 2000-2003

Tyler Technical, Atlanta, GA; Technician 1999-2000

Empire Distributors, Atlanta, GA; Driver 1995-1999


Education & Professional Development


Associate of Science Degree Information Technology, Computer Network Systems Program, GPA: 3.14

ITT Technical Institute, Duluth, GA; 2005

Six Sigma Yellow Belt Certification

Wire Systems Installer, U.S. Army Military; 1988-1995

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