Administrative Assistance ~ Executive/Business Support ~ Office Operations

  Business savvy, driven and reliable professional offering solid experience in office management and administrative operations including developing and implementing organizational/office systems and processes to optimize information access, efficiency, productivity, allocation of time and resources, customer service and satisfaction levels, and bottom-line operational results

  Well versed in broad-scope administrative functions including cross-functional team/department collaboration and support, information systems management, documentation production, project and appointment scheduling, travel coordination, reception, and phone handling

  Microsoft Office Specialist credentialing in progress; certified in PowerPoint 2010, with Excel and Access certifications pending; has included coursework in MS Word 2010, Excel 2010, PowerPoint, Outlook, Access, Adobe Acrobat, Photoshop & InDesign, HTML & CSS, QuickBooks, and SharePoint

  Excel in strategically prioritizing, planning, coordinating, and managing simultaneous projects and workflow to achieve aggressive deadlines and performance goals

  Motivating, hands-on leader experienced in training new hires as well as providing training materials

  Effective communication and interpersonal relation skxxxxxxls instrumental to productively interfacing with executives/senior management, staff, customers, and suppliers; bi-lingual English and French

Real Estate Sales Agent, Century 21 Universal-Chicago, XXXXXX 2016-2017

  Prepared and proofed complex real estate documents including leases and closing contracts

  Efficiently used Upstream software to access listings throughout multi-state region

  Steered sales process from interviewing clients to evaluate needs, budgets and geographic criteria and presenting properties to advising on mortgage options and assisting with efficiently completing documents; attended closings and provided client support

  Strategically organized and oversaw open houses as well as collaborated in marketing initiatives ranging from cold calling to industry events to maximize market reach and sales production

Customer Service Associate, Lowes Home Improvement-Lincolnwood, XXXXXX 2009-2013

  Handled administrative-related functions, from answering inbound phones to inputting, accessing, modifying, and producing information using multiple technologies including mobxxxxxxe phone, palm pxxxxxxot, tablet, and iPod

  Expertly assisted customers with merchandise selections, provided demonstrations, advised on product features and benefits, and oversaw preparation and loading of purchases

  Effectively interfaced with customers to define and capitalize on needs, respond to inquiries and promptly resolve issues; maximized sales channels through customized presentation and promotion of additional products/services including credit cards, installations and warranties

Office Manager, Designs by Maida-Chicago, XXXXXX 2006-2008

  Steered broad office operations and served as Receptionist for 6 staff; expertly addressed employee inquiries regarding office management issues ranging from technologies to travel arrangements

  Collaborated in developing organizational procedures and systems for office team; included fxxxxxxing, bxxxxxxling and scheduling processes focused on maximizing productivity and efficiency

  Strategically scheduled installations for designers and efficiently resolved scheduling conflicts

  Cost-effectively ordered supplies and equipment; coordinated with IT department on office equipment

MS Office Specialist Certification, Computer Training Source-Chicago, XXXXXX; in progress, 2017-present

Liberal Arts, Southern Xxxxxx University-Carbondale, XXXXXX; 2000-2002

Volunteer, Senior Connections (SASI), visit community seniors weekly; 2017-present