• Executive Leader who makes sound decisions to reflect positively on multimillion-dollar business operations in alignment with a multi-site company s vision and goals to attain a competitive advantage and generate robust growth.
• Visionary Professional who rises above core challenges to improve the bottom line and achieve winning outcomes, including handling high-level financial responsibilities for $22-million to $45-million stores within the last 15 years.
• Excellent Communicator who develops synergistic relationships with C-level executives, senior-level decision-makers, retail professionals, and customers; who excels in autonomous and collaborative work environments; and who leads staff by example and with integrity to attain business objectives and earn highest marks for customer satisfaction.

General Manager Dallas-Fort Worth Market (1997 2016) ￨ Specialty Sales Assistant Store Manager (1995 1997)

Operations Assistant Store Manager (1994 1995) ￨ Assistant Store Manager (1992 1994) ￨ Department Manager (1988 1992)

• Capitalized on the opportunity to lead forward-thinking multimillion-dollar, multi-site retail store operations, including mentoring and managing a top-performing team of department supervisors, assistant managers, and store managers.
• Drove business success by training store management and associates on operational processes, merchandising standards, store appearance, and profits, including creating a safe working environment and culture of excellence.
• Led decision-making in results-generating profit / loss, financial management, merchandising, and customer service, including executing 3 focal points of the company s strategy customer service, in-stock, and store appearance.
• Built and sustained productive team operations by coaching and developing associates to drive sales by providing great customer service, resolving people issues utilizing financial and store reports to identify operational opportunities, monitoring market trends and competition, and executing effective game plans to improve all key areas.
• Played a vital role in promoting sales and profit drivers, operational excellence, and the people-side of the business, including actively establishing store presence by conducting store walks, town hall meetings, and meetings with staff.
• Spearheaded details-oriented analysis and interpretation of sales and financial reporting to assess opportunities and determine successes in departments and / or key retail areas, and provided team guidance to boost the bottom line.
• Led by example as a champion of people while delivering consistent results in sales, service, and profits, as well as supporting implementation of pilot programs and new store initiatives to improve simplification within the stores.

  Optimized turns by driving green / reduced tag and clearance processes to boost success.

  Expertly identified critical trends and implemented appropriate game plans for improvement.

  Successfully developed leaders and built a deep talent team for future store leadership positions.

  Partnered with district management and teams to drive alignment and establish store direction.

  Ensured execution of company s strategy and direction via Playbooks and Priority Communications.

  Consistently improved processes while reviewing and analyzing store shrink and safety performance.

  Led stores to receive multiple awards for customer satisfaction scores, sales goals, and top profitability.

  Served as a go-to regional mentor for newly promoted assistant and store managers in multiple markets.

  Implemented and monitored pilot programs and new store initiatives to improve store-wide simplification.

  Hosted store walks with district / regional teams to review game plan effectiveness and monitor execution.

Associate of Applied Science in Electronic Engineering Technology (3.9 GPA) National Institute of Technology

Community Affairs Captain Team Depot

• Managed Home Depot volunteer projects across multiple districts ranging in size from 100,000 to 200,000 volunteers, including actively partnering with high-profile Salvation Army, Rebuilding Greater Dallas, Wounded Warriors, The Home Depot Foundation, and the Xxxxxx Legends basketball franchise, as well as smaller NPOs to drive philanthropic success.

  Recognized twice with coveted Gold Hammer Award for stellar Southwest region community involvement.

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.

To acquaint you with my background, I can offer proven experience in Multimillion-Dollar Retail / Business Operations, Strategic Analysis / Planning, Trends Tracking, New Business Development, Sales, Merchandising, Budget Control, and Profit / Loss. I am also highly skilled in Team Building, Training / Development, Program Development, Multi-Process Optimization, Project Management, and Conflict Resolution, among other areas.

Recently, as a General Manager for The Home Depot s Dallas-Fort Worth Market, I expertly led multimillion-dollar, multi-site retail store operations, including mentoring and managing a top-performing team of department supervisors, assistant managers, and store managers. Within this role, I handled all profit / loss, financial management, merchandising, and customer service, including executing 3 focal points of the company s strategy customer service, in-stock, and store appearance. I also coached and developed associates to drive sales by providing great customer service, monitoring market trends and competition, and executing effective game plans to improve all key areas. Furthermore, I directed details-oriented analysis and interpretation of sales and financial reporting to assess opportunities and determine successes in departments and / or key retail areas while serving as a champion of people delivering consistent results in sales, service, and profits.

A sampling of my achievements included:

  Rapidly advancing from entry-level Department Manager role to last-held position.

  Optimizing turns by driving green / reduced tag and clearance processes to boost success.

  Partnering with district management and teams to drive alignment and establish store direction.

  Consistently improving processes while reviewing and analyzing store shrink and safety performance.

  Serving as a go-to regional mentor for newly promoted assistant and store managers in multiple markets.

  Leading stores to receive multiple awards for customer satisfaction scores, sales goals, and top profitability.

  Implementing and monitoring pilot programs and new store initiatives to improve store-wide simplification.

To complement this experience, please note that I earned an Associate of Applied Science in Electronic Engineering Technology (3.9 GPA) from the National Institute of Technology.

[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.

As a proven leader, you will find that I am positioned to deliver both immediate and long-term results with a continued commitment to exceeding your team s goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I would like to thank you for providing me with the opportunity to interview for the [ Insert Job Title ] position currently available within your company. Having gained a deeper insight into the job requirements, I am confident that you will find me to be an incredible asset toward achieving your goals.

As previously discussed, I am a cross-functional professional who offers experience in Multimillion-Dollar Retail / Business Operations, Strategic Analysis / Planning, Trends Tracking, New Business Development, Sales, Merchandising, Budget Control, and Profit / Loss, as well as Team Building, Training / Development, Program Development, Multi-Process Optimization, Project Management, and Conflict Resolution. Please recall that I attained an Associate of Applied Science in Electronic Engineering Technology (3.9 GPA) from the National Institute of Technology.

Throughout my career, I have excelled in progressive retail operations management roles for high-profile Home Depot where I successfully led multimillion-dollar retail operations and trained, mentored, and managed top-performing leadership professionals and retail teams. I also proactively developed results-generating strategies, led cost-reducing initiatives to boost the bottom line, directed key merchandising and inventory efforts, improved efficiencies by driving best practices and process enhancements, and continually delivered world-class customer service within highly competitive markets. [ Suggestion! Address Here Any Relevant Skills / Qualifications / Achievements Discussed During Your Interview ] For the sum of these reasons, I am confident that I can attain success in a rewarding [ Insert Job Title ] role within your company.

Should you have any additional questions, please feel free to contact me at your earliest convenience. I would like to extend my thanks once again for the enlightening interview, and look forward to a positive response from you.

Sincerely,

Yyyyyy x. yyyyyy