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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced administrative and operations management professional with 15+ years of experience within high-stress environments with a strong background in leading daily operations. Experienced in overseeing complex operational projects, implementing streamlined organizational strategies, and providing coaching and/or training to team members. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Key Competencies


Administrative Support Team Leadership Process Improvement Customer Service/Support

Problem Solving/Critical Thinking Strategy Implementation Dispatching

Staff/Workforce Scheduling Vendor Relationship Management Conflict Resolution


Professional Experience

Wal-Mart Distribution Center October 2002-Present

Load Logistics Manager (2008-2018)

  • Direct day to day logistics functions within a fast-paced environment with a focus on increasing productivity and efficiency levels
  • Lead dispatching functions which includes reviewing transportation needs and dispatching both Drivers and freight trucks to the Southeast United States
  • Supervise a team of Drivers which requires providing individualized coaching and feedback along with handling employee relations/behavioral issues
  • Generate comprehensive driving reports for use by vendors and members of executive management teams


Transportation/Customer Service (2006-2008)

  • Oversaw customer service operations within the transportation office which included supporting the design of cost reduction plans
  • Monitored both empty miles and dedicated usage with a focus on improving metrics, coached Drivers, and provided stellar service to vendors


Additional Experience with Wal-Mart Includes: Asset Protection (2005-2006), RSR Driver (2004-2005), and Sorter (2002-2004)



Real Estate Fundamentals Certificate, Wyatt Institute for Real Estate


Volunteer Experience


Volunteer, The March of Dimes, 2014-Present

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in logistics and operations roles with experience in designing and implementing operational strategies, reviewing escalated customer service issues, and supervising cross-functional team members. In addition, I have a strong background in building relationships with vendors and maintaining high levels of operational efficiency.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.





Yyyyyy x. yyyyyy


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