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Yyyyyy x. yyyyyy

- 9824 S 246th Pl Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Softxxxxxxre Engineer (Internship ▪ Entry Level)


Qualifications Profile


    Self-assured and results-driven computer science professional recently graduated and with a growing experience in real-world commerce involving customer service, sales, and technical support in mobile devices in the hospitality and retail business.

-    Strong passion for process efficiencies in delivering superb customer service in the restaurant and mobile device retail enabling the company to achieve cost advantages in highly competitive markets.

-    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Excellent social and interpersonal communication skills that inspire confidence across diverse ethnicities.


Key Expertise


Business Operations Support

    Customer Service Management

    Retails Sales Support

    Technical Service Support

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Inter-Office Coordination

Project Management

    Technical Project Management

    Systems/Business Needs Analysis

    Stress & User Acceptance Testing


    Compliance Administration (i.e., Quality Standards, Polices, etc.)

    Time Management

    Multilingual in English, Punjabi, Hindi, & Conversational in Spanish


    Apps: Eclipse, SQLite, & MySQL

    Development Tools: Java, C/C++, PHP, HTML, JavaScript, & Assembly

    OS: MS Windows, & Android

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), One Note, & Publisher

    Image Editing: Android Studio


Career Highlights


    Coded a complex Hangman game linked to a database and a website that allowed gamers to register, login, and send scores via email, saving scores online and on the device.

    Coded a Tic Tac Toe game, a Mine Sweeper game, and developed a quiz using java meeting client requirements, timelines and budgets.

    Developed a database linked it to a website, allocating information about elected officials in Xxxxxx State showing their voting trend in current legislative issues, as well as where there donation money is being spent.

    Designed and created an improved version of video chatting prototype running on mobile devices using research and numerous interviews to determine user pain points in using mobile technology and how it could be improved.


Professional Experience


Caf at the Park

Barista/Cashier Dec 2016 Present

    Provided patrons with excellent customer service, efficiently and accurately fulfilling orders, sales transactions, and completing service expectations in compliance with company policies and service quality standards.

    Addressed and provided first level resolution in person-to-person complaint handling.

    Took ownership in creating a satisfying customer experience by going above and beyond service expectation


Geek Squad

Technology Consultant Dec 2016 Present

    Leveraged technical and functional knowledge of PC s, MACs, IOS, Androids, and tablets to provide excellent service in operating, demonstrating, and providing after-sales technical support to clients, resolving technology related issues with softxxxxxxre.


Education & Credentials


    B.S. in Computer Science, GPA: 3.4, UNIVERSITY OF XXXXXX TACOMA (2016)

    A.A.S in Computer Science & Systems, GPA: 3.3, GREEN RIVER COLLEGE (2014)


Professional Affiliations

    Founder and board member: SASA (South Asian Student Association), University of Xxxxxx

    Member: APV Entertainment, a local cultural entertainment organization

    Captain and Founder: All-girls competitive bhangra (a cultural dance) team, Seattle, XXXXXX



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