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Yyyyyy x. yyyyyy
- 9824 S 246th Pl Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Softxxxxxxre Engineer (Internship ▪ Entry Level)
Qualifications Profile
Self-assured and results-driven computer science professional recently graduated and with a growing experience in real-world commerce involving customer service, sales, and technical support in mobile devices in the hospitality and retail business.
- Strong passion for process efficiencies in delivering superb customer service in the restaurant and mobile device retail enabling the company to achieve cost advantages in highly competitive markets.
- Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Excellent social and interpersonal communication skills that inspire confidence across diverse ethnicities.
Key Expertise
Business Operations Support
Customer Service Management
Retails Sales Support
Technical Service Support
Process/Workflow Improvement
Relationship Management (Clients, Stakeholders, & Suppliers)
Inter-Office Coordination
Project Management
Technical Project Management
Systems/Business Needs Analysis
Stress & User Acceptance Testing
Administration
Compliance Administration (i.e., Quality Standards, Polices, etc.)
Time Management
Multilingual in English, Punjabi, Hindi, & Conversational in Spanish
Technical
Apps: Eclipse, SQLite, & MySQL
Development Tools: Java, C/C++, PHP, HTML, JavaScript, & Assembly
OS: MS Windows, & Android
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), One Note, & Publisher
Image Editing: Android Studio
Career Highlights
Coded a complex Hangman game linked to a database and a website that allowed gamers to register, login, and send scores via email, saving scores online and on the device.
Coded a Tic Tac Toe game, a Mine Sweeper game, and developed a quiz using java meeting client requirements, timelines and budgets.
Developed a database linked it to a website, allocating information about elected officials in Xxxxxx State showing their voting trend in current legislative issues, as well as where there donation money is being spent.
Designed and created an improved version of video chatting prototype running on mobile devices using research and numerous interviews to determine user pain points in using mobile technology and how it could be improved.
Professional Experience
Caf at the Park
Barista/Cashier Dec 2016 Present
Provided patrons with excellent customer service, efficiently and accurately fulfilling orders, sales transactions, and completing service expectations in compliance with company policies and service quality standards.
Addressed and provided first level resolution in person-to-person complaint handling.
Took ownership in creating a satisfying customer experience by going above and beyond service expectation
Geek Squad
Technology Consultant Dec 2016 Present
Leveraged technical and functional knowledge of PC s, MACs, IOS, Androids, and tablets to provide excellent service in operating, demonstrating, and providing after-sales technical support to clients, resolving technology related issues with softxxxxxxre.
Education & Credentials
B.S. in Computer Science, GPA: 3.4, UNIVERSITY OF XXXXXX TACOMA (2016)
A.A.S in Computer Science & Systems, GPA: 3.3, GREEN RIVER COLLEGE (2014)
Professional Affiliations
Founder and board member: SASA (South Asian Student Association), University of Xxxxxx
Member: APV Entertainment, a local cultural entertainment organization
Captain and Founder: All-girls competitive bhangra (a cultural dance) team, Seattle, XXXXXX
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