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Presentations & Public Speaking Management Training Program Delivery
Cross-Functional Collaboration Instructional Design Global Customer Relations
20+ years experience in facilitation of professional training programs with specialized talents in training sales teams; exceptional experience in planning, designing, and aligning training strategies with specific organizational needs and industry objectives.
Advanced knowledge of concepts and practices related to adult learning, program development, classroom/group facilitation, and performance measurement.
Strong ability to identify training requirements, allocate resources while adhering to budgets, create training plans, and facilitate delivery within timeline and quality parameters.
Excel at strategic planning, resource allocation, personnel leadership, and maintaining training documentation.
Able to effectively integrate modern technology into training initiatives to enhance delivery.
Adept at connecting with, developing, empowering, mentoring, and managing people from diverse cultures and backgrounds.
Highly regarded for sound technical & mechanical acumen, and talents in interfacing with key stakeholders to propel forward-moving efforts.
Excel at training plan development and instructional design utilizing a broad scope of formats (i.e. instructor-led, eLearning, etc.) as well as blended solutions.
Proficiency in creating, updating, and enhancing course curriculum including facilitator guide, participant materials, and support materials.
Allegion Carmel, IN, 2007 to Present
Senior Product Trainer
Deliver instructor-led technical training classes throughout United States and Canada, successfully training more than 9,000 people during tenure.
Leveraged substantial talents in instructional design to play a pivotal role in producing or updating 13 instructor-led programs, six videos, five job aids, and three webinars.
Complete 26 trips annually with rigorous adherence to travel budget and hold full accountability for booking flights, car rentals, accommodations, venue, and catering for training participants.
Collaboratively assembled comprehensive troubleshooting and Q&A guide for new product launch, and designed associated technical training course.
Associated Locksmiths of America, various locations, 1994 to Present
Conduct Train the Trainer course for association instructors, and consistently receive outstanding feedback to result in ongoing contract renewals.
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Medeco / ASSA Abloy Salem, VA, 1989 to 2007
Training & Customer Service Manager
Employed and demonstrated a wide variety of approaches including SPIN selling techniques to deliver sales and product training to staff members.
Seamlessly orchestrated merger of Arrow & Medeco s 12-person customer service department to achieve significant cost savings by eliminating three unnecessary positions while maintaining quality performance.
Consistently tracked and analyzed effectiveness of trainer and training programs to ensure goal attainment.
Achieved average student rating of 4.88 out of 5 based on instructor knowledge about the subject matter , and instructor energy and enthusiasm , as tracked by Metrics that Matter system.
Championed training and development for 15,000 customers across eight countries and 42 states.
Controlled $100K annual training department budget to result in zero cost overruns for five years.
Instrumental in planning, coordinating, and executing national sales meeting which enhanced intercompany communication and resulted in highly successful implementation of sales initiatives.
Joined forces with sales, marketing, engineering, and product line managers to develop five new courses leading to successful new product launches and increased sales.
Trained, coached, mentored, and developed dozens of sales reps by communicating product features and benefits, and coaching staff in overcoming objections.
Elevated team sales performance by 15% by performing competitive research to strategically position company s value and advantages.
Added 10 training events per year without having to hire more full-time staff by recruiting contract trainers to teach technical development classes.
Collaborated with IT department to develop computer program to track student performance and print training certificates of completion, dramatically reducing paper files by 80% and expediting certificate production process from two weeks to five days.
Prior background includes role as Sales Representative, Medeco Security Locks Salem, VA.
SPIN Selling Achieving Sales Excellence, Huthwaite, Inc.
Professional Selling, Dale Carnegie
Certified ACE Instructor, Associated Locksmiths of America
Certified Professional Locksmith, Associated Locksmiths of America
Certified Physical Security Professional, American Society of Industrial Security
Instructional Design for Trainers, American Management Association
Advanced Instructional Techniques, Langevin Learning Systems
Train the Trainer, Fred Pryor
Instructor Training, Associated Locksmiths of America
Microsoft Word, Microsoft PowerPoint
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