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Yyyyyy x. yyyyyy
Driven, focused, and knowledgeable management/operations professional with several years of experience within high-stress environments and a keen ability to lead others and successfully lead daily operations within quickly changing environments. Experienced in fostering relationships with customers, developing operational and/or logistical strategies, and increasing efficiency levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, customers, and members of management.
Proficient in: MS Suite, OCS, Lync, SharePoint, Active Directory, Windows NT, and SMS/MS Exchange
ITIL Version 3
Attention to Detail
Complex Problem Solving
- Directly manage a variety of logistical and operations functions within a fast-paced environment with a focus on increasing productivity and efficiency
- Play a lead role in an Active Directory next generation project which is focused on upgraded internal infrastructure servers to Windows 2012 R2
- Act as a liaison to both off-shore L2/L3 teams and service desk team members, oversee both emergency and scheduled changes, and handle technical issues related to severity one incidents
Coordinated daily project logistics within the organization which included supervising a cross-functional team of up to 50 IT Architects and Project Managers and providing individualized feedback/coaching
Acted as a liaison for both new and existing IBM clients, created detailed weekly project reports, identified project timelines, and defined project labor costs
Utilized superior financial acumen in order to manage project budgets of up to $10 million, analyzed and resolved customer issues, and monitored service level agreements
Directed human resources functions such as employee recruiting/hiring, disciplinary action (including termination), and creating employee performance evaluations
Facilitated day-to-day operations which included overseeing 13 operating companies within a large-scale account and working effectively with the Project Office Account Relationship Executive
Performed in-depth project analysis, attended weekly SLA/SLO attainment meetings, identified project risks and/or barriers, and created corrective action plans
Played a key role in identifying/analyzing potential revenue opportunities, completed QA reviews, and designed unique strategies concentrated on improving customer satisfaction
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Guided the completion of various operational tasks which included managing the service delivery team and providing support for a large client s global infrastructure
Monitored the current status of over 280 servers throughout 70 remote locations which supported approximately 31,000 users
Participated in company project meetings, highlighted current project status, and obtained detailed customer feedback which resulted in improved customer satisfaction
Successfully reduced overhead costs by 40% through the development and implementation of streamlined standard operating procedures
Supervised a team of 8 Analysts which were responsible for maintaining approximately 300 servers and over 120,000 mailboxes within a global environment
Defined internal standard operating procedures and metrics, worked closely with the Program Manager on various logistics, and focused on minimizing technical disruptions to end users
Played an integral role within a team which successfully separated email services during a corporate restructuring which required migrating 30,000 mailboxes and thousands of public folders
Provided technical support to the Exchange team in addition to handling Tier3 on-call support to end-users with a focus on minimizing downtime
Successfully standardized the internal server build process along with developing remote build procedures which resulted in an increase in efficiency
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Hiring Agent Name
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in project management and operations roles within a variety of industries with experience in leading cross-functional teams, managing human resource operations, identifying project metrics, and providing superior client support. In addition, I have a keen ability to foster positive rapport with co-workers, clients, and members of management.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability to develop unique standard operating procedures which result in reduced overhead costs and an increase in overall productivity.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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