Management ~ Operations ~ Sales ~ Customer Service ~ Business Support

  Offering over a decade of experience in steering broad-scope operations backed by degree in Business Administration; experience ranges from sales, business development, import/export, and customer service through human resources, purchasing, inventory control, administrative, accounting/payroll, and financial/P&L

  Talent for rapidly adapting skills and acquiring new knowledge to thrive in changing roles and business sectors, as demonstrated by diverse background

  Dynamic communication, consultation, presentation, negotiation, and relationship building skills; bi-lingual fluency in English and Spanish and experienced in both domestic and international markets

  Self-motivated professional with exceptional work ethic, as illustrated by numerous years of successful entrepreneurial background; equally effective in management, independent and collaborative teamwork roles

  Motivating, hands-on leader adept in hiring, training and supervising employees; excel in developing and directing productive, high-performance teams

  Effectively prioritize, coordinate and manage workflow to maximize productivity, optimize use of time and resources, control costs, and achieve critical deadlines and performance goals

Senior Manager, OP Delivery Services, Inc.-Freeport, NY 2011-2015

  Recruited to manage wide range of operations spanning sales and service through human resources and payroll processing

  Aggressively defined and targeted lucrative markets to generate new business; consulted to identify needs, delivered presentations and negotiated new contracts as well as developed and serviced existing clients

  Effectively hired, trained and supervised staff, with strong focus on optimizing productivity and efficiency while controlling labor costs; ensured compliance with policies and procedures

Owner/General Manager, Domino Communications-Cali, Colombia/Bronx, NY 2004-2011

  Successfully launched and managed retail stores both domestically and in South America, specializing in the import, export and sales of cell phones

  Hired, trained and directed staff, with 6 employees in New York and 3 in Columbia

  Grew business to generate approximately $500K in annual revenue production; included capturing new business, developing clients, providing customer service, and initiating phone service activations

  Cost-effectively maintained $90K inventory; strategically built supplier relations and negotiated pricing to maintain competitive edge while optimizing profitability; worked extensively with international buyers and shippers to facilitate wholesale import/export transactions

  Proficiently managed accounts payable, accounts receivable and payroll along with budgeting and financial functions

  Expertly planned and coordinated international business travels

Associate s Degree-Business Administration, Katharine Gibbs; 2003

Volunteer, Methodist Church for Farmingdale Adult Day Care Center; 100+ hours