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0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com
Dynamic and engaging leader with outstanding training expertise; well prepared to excel in a Management capacity
Staff Development Process Improvements Strategic Planning
Team-Building & Leadership Pubic Speaking Customer Service
Solid experience in operations management inclusive of staff training and development, community outreach, forecasting, vendor management, and administrative management.
Proactively evaluate existing procedures to identify shortcomings, and rapidly implement controls that streamline and enhance operations.
Adept at driving strategic changes to meet quality, schedule, cost, inventory, and other critical objectives.
Polished interpersonal skills with unwavering commitment to cultural diversity; highly regarded for talents in coaching, motivation, and conflict resolution.
Technical proficiency includes Microsoft Office (Word, Excel, PowerPoint), Lotus Notes, and various POS systems.
Well-versed in human resources functional areas such as hiring, training, mentoring, rewards & recognition, and performance management.
Leverage sharp organizational skills to direct staff and expedite workflow.
Perform well under pressure and possess outstanding negotiating and listening skills.
Education & Honors
Bachelor of Applied Science, Health Care Management, magna cum laude
Pensacola State College, Pensacola, FL, 2017
Sigma Beta Delta
Student Excellence Program Award Winner 2015
Business Strategy Game Industry Champion
President s List 2015-2017
Associate of Science, Health Services Management
Pensacola State College, Pensacola, FL, 2016
President s List 2013-2014
Professional Experience
Perdido Beach Resort, Orange Beach, AL, 2015 to Present
Banquet Server
Motivate, encourage, and train banquet staff in serving clients with grace, expertise, efficiency, and unparalleled friendliness.
Seamlessly liaise with chefs and back-of-house cooking staff to replenish foods as needed in order to deliver flawless banquet events.
Continued
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Emergency Response Group, Gulf Breeze, FL, 2010 to 2011
Office Manager
Governed all facets of office operations with an emphasis in staff motivation, conflict resolution, employee engagement, coaching, training, and performance management.
Proactively automated office systems to enhance tracking of OSHA-mandated HAZWOPER 40-hour certifications for hundreds of employees.
Further increased productivity by creating custom spreadsheets for internal use as well as for government regulatory agency use.
Brilliant Bean Cafe, Pensacola, FL, 2008 to 2009
Owner/Operator
Teamed with contractors to design and build 5,000 square foot coffee house from scratch featuring restaurant and musical entertainment.
Oversaw complete spectrum of start-up activities including hiring, training, coaching, sales forecasting, procurement, budgeting, regulatory compliance, and customer service.
Created training manuals to standardize, regulate, and optimize staff performance.
Sourced, selected, cultivated, and maintained cooperative supplier relationships.
Hosted dozens of educational events, classes, community meetings, and fundraisers to foster community cohesiveness and drive customer traffic and revenues.
Navy Federal Credit Union, Pensacola, FL, 1999 to 2008
Assistant Manager
Collaboratively directed daily operations within high-volume branch including staffing, training, coaching, regulatory compliance, customer service, and staff retention.
Supervised, mentored, and motivated 24 team members to meet or exceed business goals for member transactions, quality control, and establishing new services.
Coordinated employee training in mortgage and real estate lending and served as subject matter expert and staff resource as needed.
Established resource library at branch and assembled training and reference manuals.
Created and delivered highly informative and compelling presentation ("Educate Yourself Now or Pay Later") to DGF High School in Rota, Spain.
Represented Navy Federal at community events in Rota, Spain and Pensacola, FL.
Confidently facilitated Toastmasters International Speechcraft Success Communication & Success Leadership Series in Rota, Spain.
Certifications
Marketing for Small Businesses
Emotional Intelligence in the Workplace
Interpersonal Communication Skills
Time Management & Organization
High-Performance Motivation
Managing Performance
Dealing Effectively with Unacceptable Employee Behavior
Managing Ethics in the Workplace
Modern Standard Arabic Language
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