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Operations Management Professional, with Logistics, Leadership, Problem Resolution, Presentation and Team Management expertise, seeking a challenging assignment within the Specialty Retail Sector
Bachelor of Business Administration-Marketing; exceptional Operations, Sales and Profit Management skills while driving organizational efficiencies and profitability
Problem solver with demonstrable capabilities in delivering personnel leadership, mentoring, coaching and training while continually ensuring provision of highest levels of customer support and service
Expertise in strategic planning, driving toward Quality Control and supporting Associates process improvement performance; outstanding merchandising and logistics management focus
Particular strengths in collaboratively interfacing with colleagues to maximize performance potential while improving efficiencies of work force
New Car Sales Associate, Sewell BMW of Grapevine, TX 2017 - Present
Skillfully employ exceptional customer support and service strengths while interfacing with potential customers, utilizing interpersonal relationship capabilities to develop and maintain customer base; design unique activities that support customer loyalty and consistently track customer interactions within system.
Successfully serve as positive and enthusiastic representative of organization in daily interaction with current and potential customers as well as within community; highly knowledgeable in all aspects of vehicle product line and regularly meet crucial sales as well as customer satisfaction goals.
Interface with Finance Department to ensure positive sales experience and maintain strong communication and supportive relationships with Service Department to support favorable after-the-sale responses by customers to organizational policies.
In acknowledgement of outstanding performance was selected to serve with the Sewell Experience Team, a peer review and process improvement team mandated by management to develop peer reviews and implement identified best practices as well as incorporate any surfaced process improvement actions.
Executive Team Leader, Target Corporation, Plano, TX
For this Fortune 500 retail organization, recording over $65M in annual revenues, held comprehensive responsibilities for developing and implementing strategic planning as well as directing merchandising, logistics and exceptional customer experiences. Served as source of direction and leadership in identifying areas for process improvement.
Continually demonstrated outstanding capabilities in reverse logistics, sales and team direction focused on maintaining a premier retail brand; ensured understanding by managers and associates of the importance of establishing and delivering exceptional Quality Control standards and guidelines.
Sales Manager, Nebraska Furniture Mart, The Colony, TX
Successfully steered hiring, training and developing of 600+ sales force for the largest and record-breaking retail store opening in 2015; led specialized sales force in gaining increased profits margins as well as closing rates in a new market for consumer electronics and furniture.
Banking Center Manager II/Vice President, Bank of America, Dallas, TX
Expertly directed team of branch professional sales personnel in achieving $75M in assets/deposits during FY2013.
Proficiently re-designed failing branch operations, with reported issues/problems with audits, accounting and regulatory control, to recording a successful turn-around within two quarters.
Retail Sales Manager, Verizon Wireless, Springfield, MO
Successfully graduated from prestigious Verizon Wireless Retail Leadership Development Program, one of ten in the Midwest; designed and executed strategy for integrating two retail locations for Alltel Wireless into Verizon Wireless brand.
Bachelor of Business Administration Marketing, Evangel University, Springfield, MO, 2012
Bank of America, The United Way of Texas, Target Corporation
Food Banks, Non-Profit Schools, Language Learning Centers, United Way Millennial Task Force
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