Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: US

SSN: xxx-xx-xxxx

Veteran Preference: N/A

Job Announcement#: CIS-1776296-TAM

Position: Supervisory Records and Information Management Specialist

Core Competencies

Management/Supervision, Information Management Systems, Records Management, Information Security, Information Maintenance, Data Collection/Maintenance, Data Analysis,

Reporting, Technologies, Hiring/Staffing, Training/Development, Coaching/Mentoring, Performance Evaluation, Operations Management, Strategic Planning, Process Improvements, Project Management, Customer Service, Client Retention, Relationship Building/Management, Business Development, Cost Controls, P&L/Financial, Administrative Operations, Procurement, Inventory Control, Communications, Bi-Lingual (English and Spanish)

Professional Experience

09/2006-Present

T-Mobile, USA

Saint Petersburg, FL

Hours per Week: 40+

Salary: $75K per annum

Supervisor; Peter Ruvelas; Phone xxx-xxx-xxxx ; May Contact: Yes

Have routinely transferred to multiple stores in NY, MD and most recently FL through progressive positions, assuming increasing responsibilities and contributing in managerial role toward facilitating turnarounds and driving success of underperforming locations.

Retail Store Manager; 2015-Present

Contribute dynamic leadership skills toward steering store to optimal results across key performance metrics; spans human resources, customer service, management information systems/data maintenance, management reporting, technologies, administrative, procurement, inventory control, safety, and financial, with full P&L accountability Consistently focus on improving operational and financial performance through strategic thinking, change, innovation, and process improvements along with motivating leadership, proactive talent management, world-class customer service, and effective relationship building. Track record of continually achieving and surpassing key performance metrics including aggressive sales and profit goals.

Proficiently collect and analyze operational, sales and financial data to define immediate and long-range strategies for increasing productivity and efficiency, reducing expenses, improving service levels, growing sales, and maximizing profits. Efficiently compile and produce detailed management reports and effectively maintain information systems supporting operations.

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Successfully hire, train, develop, and coach high-performance teams, promoting a customer-focused, service-oriented environment vital to driving sales, ensuring satisfaction, building loyalty, generating repeat and referral business, and maximizing bottom-line revenue production. Facilitate comprehensive new hire and ongoing trainings in products and brand, emerging technologies and internal Point of Sale and Customer Account systems to optimize productivity, efficiency, quality, and profitability. Lead team in providing customized solutions, from consulting to identify needs and delivering individualized product and service presentations through influencing decisions and closing high-volume sales.

Capitalize on internal tools and resources as well as offer continuing coaching and advise staff based on assessments/evaluations to improve individual and group performance, develop talent, support career growth, and maximize retention of valuable management and sales team members. Strategically adjust staffing and schedules to maximize use of resources and control labor costs while meeting operational needs.

Expertly implement operational practices to minimize risk and protect store assets. Continually ensure critical compliance with corporate policies, procedures and standards across store presentation, visual merchandising, safety, and general operations.

Retail Associate Manager; 2010-2014

Actively assisted in managing store generating $70K in daily sales across both front and back areas of operation. Effectively implemented processes and procedures to ensure efficient administrative operations; included information, operational and customer database systems.

Collaborated with Store Manager in recruiting, hiring, training, developing, motivating, and managing a top-performing team of 20 associates. Worked with and guided sales associates in meeting and surpassing both individual and team sales goals.

Took the initiative to maintain current knowledge of rapidly evolving technologies. Applied vast product, service and industry knowledge toward successfully consulting with customers to define needs, deliver customized solutions and drive high-volume sales. Cultivated and maintained long-term customer relationships instrumental to generating repeat and referral business. Played solid role in creating environment promoting discovery and new ideas in mobile communications.

Retail Sales Leader; 2009-2010

Promoted to partner with Store Manager in boosting results and rankings in key performance indicators and assist with full-scope retail store operations in compliance with policies and procedures; included opening and closing, assets protection, and cash handling/deposits. Routinely assumed additional responsibilities and projects in support of operational objectives.

Contributed dynamic leadership skills toward coaching and developing sales representatives in facilitating company sales process, identifying and meeting customer needs, providing optimal solutions, and achieving performance goals. Led by example in owning and managing sales floor, delivering world-class customer service and surpassing personal sales quotas.

Retail Sales Associate, 2006-2009

Launched career with company specializing in sales and service, successfully exceeding monthly revenue goals by effectively acquiring new customer accounts, defining and capitalizing on opportunities to develop and maximize existing accounts and surpassing service and quality metrics. Optimized customer satisfaction and built loyalty by consistently delivering solutions-focused, quality service tailored to individual technology and service needs. Efficiently and accurately managed detailed paperwork, transactions and information systems. Processed service activations, changes and bill payments along with price plan upgrades/changes and promptly responded to product, service and billing inquiries.

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Concurrently gained valuable experience in broad-scope business operations. Collaborated in integrated marketing initiatives to drive sales, market expansion and competitive leveraging; included outbound calling, outreach programs, community involvement, and internal/external brand promotion. Actively worked with management in opening, closing and daily operations spanning cash handling, deposits, inventory counts, merchandising, and facility maintenance.

10/2003-12/2003

Radio Shack

Bronx, NY

Hours per Week: 25

Salary: N/A

Supervisor: N/A

Sales Representative

Successfully generated and processed $10K in daily sales production. Contributed dynamic customer service skills toward consistently achieving average 96% rating based on consumer surveys.

Education

Lehman College-Bronx, NY

Degree: Bachelor of Arts, Studio Art with a minor in Business Practice

Date Earned: January 2016

Major GPA: 2.7/4.00

Credits Earned: 131

Awards/Achievements

Winner s Circle All Star Performance, T-Mobile USA; Q1 2011

Highest Sales Performance, T-Mobile USA; 2007-2008

Quarterly Award for Highest Sales Performance, T-Mobile USA; 2006

Technical Proficiencies

Apple iOS, MS Office Suite, Adobe Creative Suite, Maya, iMovie, SAP, Windows Explorer, Mozilla Firefox, Microsoft Outlook

Languages

Fluent, English

Fluent, Spanish