District/Territory/Multi-Unit Retail Manager

Multi-Million District and Store-Level Operations Recruiting, Hiring, Training, & Development

Management/Associate Team Leadership Strategic Staff Scheduling

Sales/Business Development Customer Service/Front End Operations

Asset Protection & Loss Prevention Inventory Control

Payroll &Administrative Reporting Budgeting, P&L, Forecasting

Merchandising & Promotion Media/Public Relations

Policies & Procedures Mergers and New Store Launches

  Currently directing full-scope operations of $28M annual revenue store to consistently improve results across key performance metrics including sales, customer service and profits

  Concurrently serving as District Store Trainer for new managers

  Generated $6M annual sales growth over span of 8 years

  Led store to #1 Ranking in Lowest Average Shrink by maintaining .56% shrink; received District Loss Prevention Award, 7 consecutive years

  Awarded for Exceeding Sales Budget 120%, 5 years

  Recognized with Operation Excellence Award

  5-time recipient of Annual Guest Delight Award

  In recognition of expertise, appointed to multiple District positions concurrent with serving as Store Director, including Store Training Director, Management Recruiter, Asset Protection Trainer, Loss Prevention Auditor, Special Project Coordinator, and Media Representative; 1995-2010

Harris Teeter Supermarkets 2010-Present
Store Director

  Recruited to drive operations of store generating $28M in annual sales and employing 124 management and associate team members; includes serving as District Store Trainer in charge of training new management team members in operations, customer service and financial

  Strategically manage store to maximize sales, deliver world-class service, control costs, and optimize bottom-line profits, with full accountability for store-wide operations; spans human resources, customer service, sales, marketing/promotion, merchandising, pricing, procurement, inventory, quality assurance, regulatory compliance, facility maintenance, policies and procedures, performance evaluation, and P&L

  Effectively recruit, interview, hire, orient, train, and supervise cross-functional staff; evaluate staff and implement corrective actions as well as facilitate on-going trainings and communications in new products, marketing campaigns, promotions, and changes in policies/procedures

  Productively troubleshoot/resolve issues and maintain employee relations as well as ensure compliance with labor/employment laws; facilitate an interactive, collaborative environment instrumental to boosting performance, morale and retention

  Expertly forecast business volume and apply toward scheduling staff to meet projected needs while controlling labor costs

  Promptly respond to and address escalated customer issues to ensure satisfaction and build loyalty; consistently promote a positive business image through effective team building/leadership and exemplary personal example

  Proficiently prepare and analyze financial, operational and performance reports; apply data analysis toward defining strategies for boosting results

  Closely analyze inventory goals with senior management quarterly and facilitate necessary changes; maintain optimal levels based on real-time and projected trends, including promotional item and standard product demands

  Consistently ensure critical compliance with health, sanitation and safety standards; includes HazMat

Page 1 of 2

Eric Kumah, jr Page 2 of 2

Career Track continued

Babies R Us/Baby Superstore 1995-2010

Store Director, Babies R Us; 2000-2010

  Successfully steered operations of highest-volume store throughout Northern Virginia District; grew from $8M to $14M annual sales at $2M profit

  Effectively built and led team of 3 Assistant Managers, 8 Department Supervisors and approximately 60 Associates; strategically recruited, interviewed and screened management candidates, including facilitating college recruiting programs

  Collaborated in forecasting, planning and administering multi-million dollar district inventory budget

  Successfully developed and presented comprehensive store and district training programs

  As Special Project Coordinator, oversaw district-wide store remodels as well as company program/ procedure implementation initiatives

  Played vital role in optimizing district public/community relations as Media Representative

  Resourcefully defined, developed and executed proactive asset protection and loss prevention programs; led district audits

Operations Manager, Babies R Us/Baby Superstore; 1995-2000

  Retained through Babystore Superstore merger with Babies R Us in 1997 to collaboratively spearhead transition and continue to drive operations, with accountability for 35-member team

  Directed broad-scope areas of operations spanning, human resources, payroll, staff scheduling, front-end operations, sales forecasting, merchandising, lost prevention, and truck processing

Undergraduate Studies, George Mason University-Fairfax, VA