Dedicated and self-focused Technical Specialist and Systems Administrator with over 15 years of hands-on experience in configuring, installing, and maintaining complex client/server hardware, software, peripherals and systems. Driven to thrive in delivering service to clients at all levels. Excels as both a team member and independent contributor. Welcomes obstacles and challenges in order to learn more about and ultimately enhance the customer experience. Seeking a Jr. Linux Engineer, Linux Systems support or Jr. Linux Administrator role that will allow for leverage of technical skills and offer opportunities for career advancement.

Organizational Skills ● Communication ● Critical Thinking ● Troubleshooting ● Strategic Planning & Analysis

Linux Mint ● Bash Shell ● Supermicro & Syndicaster Servers ● Nagios & Openview ● PXE Kickstart ● HP ● Unix

ITIL v 3 ● Service-Now ● CentOS ● Fedora ● Red Hat ● Shell Scripting ● MySQL ● Amazon Web Service ● MS Office

         Built virtual servers using VMware and configured each using Ansible plugins

         Installed CentOS operating system; also installed and configured Nagios monitoring servers

         Crafted CSRs and keys for client URLs, as well as certificates for each URL using Loadbalancer

         Developed SFTP accounts for file transfers and completed each process with precision and success

         Created and managed all tickets using Jira

         Installed and configured Samhain on all servers

         Collected FIM evidence for Auditors as requested

         Played an integral role in supporting Datacenter upgrades, as well as bi-monthly patch upgrades

         Gained notable expertise as it pertained to the Linux command line

         Provided both live and recorded television feeds, including closed captioning, to stations on a global scale

         Observed server performance using Nagios to reply to incidents and repair equipment as needed

         Built and configured Linux servers, virtual machines, hardware and software RAIDs

         Also performed Bash Shell scripting and peer-to-peer data transfers

         Recognized for swift configuration and deployment rates for 13 Syndicast servers in high-market areas; worked tirelessly to liaise with IT staff nationwide to resolve persistent IP address issues and meet delivery deadlines

         Exuded sound technical proficiency in meeting a 24-hour deadline to prepare 17 servers for shipment

o    Resolved a high-visibility issue involving video card failure in a high-market server due to be deployed

o    Joined cross-functionally to recognize and implement timely solutions that allowed for units to be shipped on schedule

         Installed software, peripherals and Red Hat Linux operating systems for students and created corresponding accounts for each

         Replied to, assessed and arranged incoming requests to troubleshoot routine user hardware, software, networking and other computer-related issues with strong attention to detail and timeliness; worked with supervisors to escalate complex matters

         Logged calls using an intricate problem management database; kept detailed records and prepared help desk incident reports

         Bolstered levels of productivity and enhanced the overall nature of the user environment, tested software and hardware systems to regulate usability and functionality of each and determine the need for process improvements as needed

         Recognized by management as a provider of astute observations and provider of recommendations for software and hardware solutions

         Managed the scalability, redundancy, performance, and functionality levels across the Market Data trading floor

         Oversaw Linux server operations including upgrades, customization and system integration

         Collaborated with vendors and trading floor staff to identify and resolve system support issues

         Trained, guided, mentored and evaluated new hires on system operations

         Established and evaluated computer systems to test their levels of online network connectivity

         Skillfully automated system checkout using Linux Bash Shell scripts

         Developed and directed hardware and software systems through a series of self-led testing and validation processes

         Maintained high-caliber customer service quality and operational standards; ensured that all developed technological solutions were tested, documented, implemented, enhanced and corrected as necessary

         Consistently ensured quality servicing by actively consulting with users, management, vendors, and technicians to define computing needs and system requirements and delivering customized solutions

         Drove Linux systems using command line tools and configuration improvements to determine requirements, thus helping to manage the change process; spearheaded projects to deploy updated trading floor system software compliant with the NYSE

         Vastly improved ITIL customer satisfaction using a more refined approach to service delivery

Also served for four years with the U.S. Army and earned an Honorable Discharge

Associate of Science, Aviation Technology, Embry Riddle Aeronautical University

Certification, Red Hat Linux Systems Administration, Pace University

Certification, Unix Systems Administration, New York University

Certification, ITIL V.3 Service Management