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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced project management and operations professional with several years of experience within high-stress environments along with a keen ability to lead others and increase operational efficiency. Experienced in overseeing program rollouts, creating unique training programs, and leading cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively managing timelines/budgets and fostering positive relationships with others.
Key Competencies
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Procurement/Purchasing Contract Negotiation Time Management Vendor Management |
Team Leadership Strategy Development Customer Service Inventory Management
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Process Improvement Project Management Complex Problem Solving Accounting
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Professional Experience
ADP, Automatic Data Processing February 2001-Present
Project Manager, National Account Services (2014-Present)
Directly manage a variety of administrative and operational functions within a fast-paced environment with a focus on handling several large-scale projects
Led the implementation of the NICE call recording system which monitored client calls and facilitated a successful call mentoring program
Gathered feedback throughout the east region through transaction surveys, drove an Affordable Care Act call campaign, and created a year-end task force which was concentrated on created standard operating procedures within the organization
Facilitated a Siebel optimization project which required performing comprehensive data validation in addition to managing accounts and preparing for an IVR rollout
Project Manager (2007-2014)
Played an integral role in a variety of projects within the organization which included the creation and implementation of LUMIN which is a complex search engine focused on assisting clients with insurance related inquiries and improving client retention rates
Oversaw the General Money Movement project which provided direct payment option to clients, supervised several cross-functional teams, and research/evaluated a new marketing system
Successfully deployed a quality monitoring system for customer service, implemented a comprehensive dashboard for both transaction and quality survey data, and obtained client feedback on a regular basis
Operations Training Specialist (2005-2007)
Utilized superior communication and interpersonal abilities in order to handle all training and development functions within the department
Performed quality control reviews, updated all departmental training material, performed training program rollouts, and became recognized as a Strategic Interaction Skills Certified Trainer
Additional Experience with ADP Includes: Implementation Manager, Workers Compensation/Payroll Operations Specialist, and Senior Account Executive
Education
Bachelor of Science, Business Administration/Management
Centenary College, Hackettstown, NJ
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