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Yyyyyy x. yyyyyy

4635 Explorer Dr. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Dedicated and accomplished Strategic Leader with a solid track record of achieving exceptional levels of operational productivity while simultaneously managing large-scale organizational projects. Equipped with high-level communication and presentation skills with a commitment to improving both individual and departmental metrics. Offer significant knowledge in union contract management, strategy development, staff management, and internal auditing.


Key Competencies



         Project Management

         Union Contract Negotiation

         Internal Auditing


         OSHA Regulations

         Strategy Development

         Team Leadership

         Staff Management

         Presentation Development

         Attention to Detail

         Complex Problem Solving

         Budget Development


Career Highlights


  Successfully led the improvement of the operating center from under-performing to above average performing in an overall balanced scorecard


  Consistently recognized as a Top Dispatcher within the State of Florida, achieved production excellence in Q1 2016, and led a Keter audit in 2015


Professional Experience

United Parcel Service, Melbourne, FL September 2003-Present

On-Road, Preload, and Dispatch Manager (2011-Present)

Package Handler/Driver (2003-2011)

  Instrumental in the management of daily logistics and operations with a focus on increasing productivity and operational efficiency

  Supervise a team of unionized staff members which requires providing individualized coaching and feedback in addition to handling performance development tasks

  Play a lead role in the development and implementation of streamlined operating procedures, monitor expected vs. actual budgetary spending, and ensure a safe working environment

  Maintain a keen knowledge of OSHA safety standards and other regulatory requirements, ensure operational procedures are followed, and monitor union contracts

  Provide employees with comprehensive training on hazardous material training, internal procedures, quality improvement processes, and time management

  Utilize superior communication abilities in order to diffuse difficult employee relations issues in addition to leading union contract negotiations


Education/ Volunteer Experience


Bachelor s Degree, Business Management, University of Central Florida, Orlando, FL (2007)


Volunteer, Promise of Brevard

Yyyyyy x. yyyyyy

4635 Explorer Dr. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in logistics and operational roles with experience in leading cross-functional teams, managing complex projects, overseeing internal audits, and monitoring internal regulatory compliance. In addition, I have strong experience in interacting positively with customers, improving current operating processes, and providing training to staff members.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor s Degree in Business Management from the University of Central Florida.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy

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