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William Lykins

- 529 w 8th St.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *







Dear Hiring Manager,




        I am pleased to send in my applixxxxxxtion in response to a job vaxxxxxxncy posting for the position of ______________________. My resum is attached for your review and consideration.


What I offer is my more than 9 years providing sales support, customer service, account management, and financial service management in the banking industry. I have recently worked with the Xxxxxx Bank & Trust as a Financial Services Representative III following my tenure at First Bank. Prior to this, I was a Senor New Accounts Representative with the Fullerton Community Bank. For more details, please take a moment to go through my resum .


In leveraging my customer service and account management competencies, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven work excellence. Along the way, I have also proven my interpersonal communixxxxxxtion skills that help build relationships with clients, stakeholders, and industry professionals so vital in generating repeat business, maintaining a solid reputation in the markets served, and fostering a seamless work experience with colleagues in attaining shared commitments.


While I have to say that my absence in the job markets since 2014, ocxxxxxxsioned by a lingering illness of a close family member whom I needed to xxxxxxre for, has created a wide gap in my xxxxxxreer, I am confident that experience and personal strengths remain a solid foundation with which I xxxxxxn resume my xxxxxxreer in customer service moving forward. Should you need further clarifixxxxxxtion, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indixxxxxxted in the heading. Thank you so much for considering me, and I look forward to hearing from you soon.








Attachment: Resum





William Lykins

- 529 w 8th St.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Business / Financial Service Management

Qualifixxxxxxtions Profile


    Self-assured, dynamic, and results-driven professional with more than 12 years providing high-performance sales support, customer service, account management, and financial service management in the banking industry.

-    Strong dedixxxxxxtion to delivering outstanding customer service, going beyond service quality standards in resolving client issues and complaints that restored confidence and strengthened a bank s winning performance in the community it serves.

-    Leveraged sales skills to meet branch and individual sales goals, while building sustainable professional relationships with clients, management, and business partners in strategixxxxxxlly growing the business.

    Detail-oriented, analytixxxxxxl and methodixxxxxxl with critixxxxxxl thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Effective interpersonal communixxxxxxtion skills that transform workforce diversity into a team advantage in achieving objectives and shared commitments.


Key Expertise

    Financial Business Development

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Banking Portfolio Management

    Financial Planning & Execution

    Banking Operation Management

    Financial Service Administration

    Process/Workflow Improvement

    Policies & Regulatory Compliance

    Project Management


    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Internet: Email/Webmail, Web Research, & Social Networking


Professional Experience


Xxxxxx Bank & Trust

Financial Services Representative III Jul Nov 2013

    Managed new accounts desk, providing high-visibility customer service interacting with clients regularly to assess and address varied financial needs with solutions that create win-win opportunities for both the bank and the client.

    Referred opportunities to business partners when appropriate, creating client confidence while enabling the Private Banking team to meet client needs while increasing sales.

    Mentored junior tellers to identify and act upon referrals and sales opportunities, while delivering professional service that go beyond the bank s service quality standards.


First Bank

Financial Services Representative II Mar 2006 Jun 2013

    Promoted to current position in 2008, with responsibilities in opening and closing branch, approving overrides, training and mentoring tellers, managing xxxxxxsh limits, making supervisory decisions, and ensuring compliance with service quality standards in providing a satisfying customer experience around the bank s products and services.

    Built and fostered strong customer relationships that generated referrals and new business, while maintaining business partner relationships that maintained a solid reputation for the company in the banking community.


Fullerton Community Bank

Senior New Accounts Representative Feb 2004 Mar 2006

    Promoted to current position in 2005 based on a solid performance of continually meeting or exceeding cross-sell ratio as set by management, and supervising tellers in the absence of the assistant manager.

    Cross-trained with and backed-up other New Accounts Representatives that ensured service continuity covering all areas of delivering the bank s products and services to its growing customer base.

    Represented the company in several trade events and community activities that fostered a stronger banking presence in the markets served.



Served as Xxxxxxregiver to a close family member with a serious ailment Nov 2013 Nov 2015


Eduxxxxxxtion &



Diploma, Secondary Eduxxxxxxtion,


    Recognized as Financial Services Representative of the year 2008, 2012.


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