Field Services Operations ￨ Team Building ￨ Training / Development ￨ Workflow Prioritization

Process Management ￨ Customer Enxxxxxxgement ￨ Conflict Resolution ￨ Communications ￨ Client Relations

Project Management ￨ Product Development ￨ Material Handling ￨ Contract Negotiations ￨ Account Management

Equipment Installation / Maintenance ￨ Predictive Maintenance ￨ Business Process Improvements ￨ Inventory Controls

Software Installation ￨ Test Equipment ￨ Mechanical Testing ￨ Technical Support ￨ Electronics Repair ￨ Hardware Diagnostics

• Top Performer who contributes proven field services, regional operations, and team building / training success, and who makes decisions to grow profits in alignment with a company s vision, value, and goals for a competitive advantage.
• Dynamic Leader and Visionary Professional who rises above challenges to drive winning outcomes, and excels in leveraging high-level customer service and relationship management skills to magnify profits and productivity.
• Excellent Communicator who develops synergistic relationships with senior-level decision-makers, multi-site field and regional teams, customers / clients, and the community, and who actively leads staff by example and with integrity.

  Successfully managed large-scale region profit / loss to continually exceed companywide objectives.

  Personally exceeded a companywide goal of <2% turnover for a high-volume region for multiple years.

  Expertly met a companywide goal of <2 hours per field technician across a highly competitive business region.

  Improved production and operational efficiencies within team-based endeavors; article links provided upon request.

Regional Service Manager (2005 2016)

  Capitalized on the opportunity to lead forward-thinking staffing, scheduling, and management of a details-focused team of 22 Field Service Technicians in a 4-state region, including motivating, developing, and overseeing regional performance efforts, as well as reviewing comprehensive contract agreements with customers to meet objectives.

  Delivered excellence in sales and account support within fast-paced business situations.

  Continually mitixxxxxxted risk, identified cost savings, and evaluated new areas of contracting.

  Successfully resolved escalated vendor performance issues and provided human resources support.

Field Service Technician (1996 2005)

  Strategically steered results-generating installation and maintenance of large-scale production equipment, including training and mentoring a top-performing team on various equipment, processes, inventory control, and customer relationships while effectively collaborating with integral staff to ensure limited downtime and maximum production.

  Demonstrated proven experience in actively handling escalation issues for equipment.

  Continually optimized equipment operations via targeted preventative maintenance efforts.

Field Service Manager ￨ Technician

  Maximized use of resources to achieve goals by planning and prioritizing workflow for 18 Field Service Technicians across the United States in 8 different sites, including training team on new equipment, key processes, and inventory control.

  Successfully installed and maintained high-volume production equipment.

  Collaborated with teams to optimize production and ensure limited downtime.

  Ensured seamless operations by backing up team members on escalation equipment issues.

Franklin Covey Workshop (2006)

Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Oracle Software

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.

To acquaint you with my background, please note that I can offer experience in Field Services Operations, Team Building / Training, Project Management, Product Development, Material Handling, Equipment Installation / Maintenance, Multi-Site Process Management, and Business Process Improvement. I am also highly skilled in Customer Service, Customer Enxxxxxxgement, Conflict Resolution, Client Relations, Contract Negotiations, Account Management, Communications, and Technical Support, among other areas.

Recently, as a Regional Service Manager for OPEX Corporation, I expertly led results-generating staffing, scheduling, and management of a details-focused team of 22 Field Service Technicians within a 4-state region. I also proactively reviewed comprehensive contract agreements with customers to meet business objectives.

A sampling of my career-wide accomplishments include:

  Delivering excellence in sales and account support in fast-paced business situations.

  Successfully managing large-scale regions profit / loss to continually exceed objectives.

  Resolving escalated vendor performance issues and providing human resources support.

  Continually mitixxxxxxting risk, identifying cost savings, and evaluating new areas of contracting.

  Personally exceeding companywide goal of <2% turnover for a high-volume region for multiple years.

  Expertly meeting companywide goal of <2 hours per field technician across a highly competitive business region.

To complement this experience, I successfully earned an Associate of Applied Science in Electronics from DeVry University. I also participated in a rigorous Franklin Covey Workshop.

[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.

As a proven leader, you will find that I am positioned to deliver both immediate and long-term results with a continued commitment to exceeding your team s goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy