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Versatile, results-oriented Strategic Leader with 10+ years of experience in leadership roles within a variety of industries. Advanced experience in improving daily productivity levels along with steadfast listening skills which provide a valuable asset/tool to internal clients and ensures high efficiency levels. Equipped with a significant level of communication and interpersonal abilities with a strong background in effectively fostering positive relationships with internal/external teams.

Mortgage Lending Workflow/Process Improvement Accounting Best Practices

Coaching/Training Staff Members Decision Making/Planning Complex Problem Solving

Productivity/Efficiency Mortgage Products Retail Banking Indusstry

• Direct day to day lending operations within a fast-paced retail banking environment with a focus on increasing productivity and operational efficiency levels
• Identify client s financial needs and make appropriate product recommendations in addition to ensuring all lending accounts are in compliance with regulatory standards
• Utilize superior communication and interpersonal abilities to maintain positive relationships with both new and existing customers

• Coordinated finance and accounting operations within a successful automotive group which required monitoring both operational and financial metrics
• Supervised a cross-functional team which is required providing individualized feedback and coaching along with handling employee relations issues
• Reviewed and diffused escalated customer service situations, assisted with special projects, and consistently exceeded individual sales goals

• Led sales operations which centered on working closely with customers, training sales teams, and assisting the sales team with completing transactions
• Reviewed both sale price and trade-in vehicle appraisals in order to make final decisions in addition to ensuring company standards were followed
• Maintained positive rapport with incoming customers, overcome customer objections, and completed transaction paperwork

Additional Professional Experience Includes: Contractor Sales, Forest Building (2002-2006) and Contractor Sales, Tahlequah Lumber (1999-2002)