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Customer-focused Hospitality Professional eager to contribute 5+ years of experience to a rewarding opportunity
with a major cruise line.
Skilled in providing the highest level of customer service; continually recognized for increasing satisfaction levels.
Possesses strong organizational and time management abilities; experienced in ensuring timely delivery of menu items.
Proven ability to use strong menu knowledge to upsell items and significantly increase sales.
Upselling / Cross Selling
Attention to Detail
Bricktown Tap House & Kitchen, El Paso, TX 2016-Present
Enhance overall customer experience by providing top notch service and continually fulfilling needs in a timely manner.
Leverage strong food and beverage knowledge to consistently upsell and cross sell menu items.
Saltgrass Steak House, Colorado Springs, CO 2013-2015
Promoted high level of customer satisfaction by delivering quality service, continually checking on patrons and monitoring food freshness/restaurant sanitation.
Developed and implemented effective strategies to train new hires on company policies, menu details and providing excellent service.
Chef Jimmy's Bistro & Spirits, Denver, CO 2010-2013
Host / Cashier
Demonstrated strong communication skills throughout daily interactions with guests; successfully resolved inquiries, managed incoming calls and seated parties.
Ensured accuracy throughout all cash transactions.
High School Diploma, Overland High School, Denver, CO; 2007
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