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The Following Text Is An Unformatted Professional Resume Sample

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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000




Customer-focused Hospitality Professional eager to contribute 5+ years of experience to a rewarding opportunity

with a major cruise line.


Profile of Qualifications


         Skilled in providing the highest level of customer service; continually recognized for increasing satisfaction levels.

         Possesses strong organizational and time management abilities; experienced in ensuring timely delivery of menu items.

         Proven ability to use strong menu knowledge to upsell items and significantly increase sales.


Key Areas of Expertise


  Hospitality Management

   Upselling / Cross Selling


  Customer Service

   Attention to Detail


  Interpersonal Communication

  Problem Solving


Professional Synopsis


Bricktown Tap House & Kitchen, El Paso, TX 2016-Present


         Enhance overall customer experience by providing top notch service and continually fulfilling needs in a timely manner.

         Leverage strong food and beverage knowledge to consistently upsell and cross sell menu items.


Saltgrass Steak House, Colorado Springs, CO 2013-2015

Lead Server

         Promoted high level of customer satisfaction by delivering quality service, continually checking on patrons and monitoring food freshness/restaurant sanitation.

         Developed and implemented effective strategies to train new hires on company policies, menu details and providing excellent service.


Chef Jimmy's Bistro & Spirits, Denver, CO 2010-2013

Host / Cashier

         Demonstrated strong communication skills throughout daily interactions with guests; successfully resolved inquiries, managed incoming calls and seated parties.

         Ensured accuracy throughout all cash transactions.


Education & Professional Development


Servsafe Certification

High School Diploma, Overland High School, Denver, CO; 2007

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