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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ● abc@xyz.com
Retail Management Professional
Multi-Store Operations ~ Merchandising ~ Team-Building & Leadership
Sales Promotions ~ Loss Prevention ~ Driving Revenue Growth ~ Building Customer Loyalty
Profile
Proficiency in analyzing and optimizing overall store operations, sales production, and margin performance.
Solid experience in handling human resources functional areas spanning training, coaching, performance management and regulatory compliance (e.g. EEO and OSHA).
Adept at fostering and maintaining a respectful and constructive workplace climate essential to heightening staff morale, satisfaction, and retention.
Highly skilled at engaging with and managing people from a broad range of cultures and backgrounds.
Proactively evaluate existing processes, systems and procedures to uncover areas of weakness, and swiftly implement solutions and controls that streamline and enhance operations.
Sound ability to understand merchandising methods, consumer behavior and buying trends, vital to propelling sales growth and financial sustainability.
Excel at cultivating, nurturing and maintaining highly unified relationships with executive leadership.
Selected Achievements
Winner of 2015 Above and Beyond award for exceptional contributions and accomplishments.
Two-time Manager of the Year in 2010 and 2004.
Played a pivotal role in improving Lloyd Center s Store Scorecard by 5 points on a scale of 7 in first year of managing operations.
Championed shortage and safety programs at select stores to boost OSHA compliance and enhance inventory control.
Recognized by district and region for encouraging consistent and seamless collaboration among all stores.
Critically analyzed store shortages and joined forces with Loss Prevention Manager to launch effective reduction initiatives.
Professional Experience
Macy s Inc., various locations 2001 to Present
Portland, OR, 2014 to Present
Multi-Store Operations Manager
Spearhead full-scope operations across three locations including staffing, pricing, logistics, payroll, budgeting, merchandising, inventory, and payroll to achieve sales, service and profit goals.
- Administer expense management, shortage prevention, staff scheduling, building and equipment maintenance, and compliance with housekeeping and safety standards.
Bolster overall Store Scorecard results by focusing on shopping environment, pricing and signage, workload planning, profit, staffing, logistics, shortage and safety.
Continued
Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2
Review and process merchandise receipts, and clearly communicate store and company objectives to staff to maximize engagement.
Train, motivate and develop employees, providing practical feedback as needed to elevate performance.
Spokane Valley, WA, 2004 to 2014
Merchandise Team Manager
Orchestrated merchandise placement to fuel profitability, executed floor/fixture moves, and set up sales promotions to attract buyers and generate revenues.
Hired, oriented, trained, coached and motivated associates to exhibit peak performance.
Repeatedly surpassed sales goals by formulating and executing aggressive merchandising strategies.
Evaluated merchandising reports to review business performance, capitalize on business strengths, and mitigate deficiencies.
Forecasted workload and allocated resources as needed to meet or exceed assigned goals.
Partnered with all employees to ensure constant accuracy of price changes, markdowns and signage.
Monitored and addressed staff performance issues to strengthen team cohesiveness, job satisfaction, and personal accountability.
Constantly ensured sales floor and stockroom adhered to strict corporate standards for cleanliness and safety.
Leveraged review process to reinforce associate talent development and advancement.
Coeur d Alene, ID, 2003 to 2004
Sales Manager
Trained, motivated, recognized, coached, and supervised high-performing associates to meet or exceed sales targets.
Governed accuracy of promotional presentation and encouraged staff to solicit Star Rewards Program to increase account memberships.
Demonstrated excellent talents in shortage awareness and control to meet customer demand.
Generated reports and implemented action plans to improve growth and efficiency.
Assigned mentors with new hires to optimize training effectiveness while building cooperative relationships.
Diligently monitored and enforced staff compliance with rigorous customer readiness standards.
Precisely identified best sellers and key items to drive profitability, and communicated merchandise needs to optimize placement and conversion to customer sales.
Spokane Valley, WA, 2001 to 2003
Sales Associate
Provided exemplary customer service by facilitating sales transactions, maintaining pricing/signage integrity, processing returns and refunds, and organizing high-impact store displays.
Education
Bachelor of Arts, Business Administration, Minor in Apparel Merchandising
Washington State University, 2001
Training
PACT; BOPS; Fulfillment; Search & Send; Real-time Inventory System; Merchandise Techniques
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ● abc@xyz.com
DATE
HIRING AGENT NAME
TITLE
COMPANY NAME
ADDRESS
CITY/STATE/ZIP CODE
Dear__________________:
I am currently seeking a challenging career opportunity in a retail management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
I offer seasoned customer service skills, outstanding expertise in all facets of retail operations, and dynamic success in merchandising management. My extensive experience across sales, employee development, expense control, inventory management, and team leadership capacities certainly indicate my ability to drive revenue growth and profitability in any environment. To complement these qualifications, I have been named Manager of the Year on two occasions, and possess sharp skills in staff coaching, scheduling, planning, and employee relations which are paramount in retail management.
As a proactive contributor to your organization, I will prove to be a highly motivated professional and stellar leader committed to supporting you in achieving your goals through commendable resourcefulness, merchandising savvy and managerial talents. I am confident that I am an ideal candidate for this opportunity, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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