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Yyyyyy x. yyyyyy
808 Elizabeth St. ￨ Joliet, IL 60435 ￨ 815-616-6878 ￨ abc@xyz.com
Summary of Qualifications
Well-educated bilingual (English and Spanish) communicator with a proven track record of achievement.
Excellent leadership and communication skills to build relationships with colleagues and other key stakeholders.
Proficient with Microsoft Outlook, Word, Excel, PowerPoint and SharePoint; RxClaim; RxHD; PAS; Captiva 7; SQL; and other reporting systems.
Professional Experience
Senior Pharmacy Technician/Oversight Functions, OptumRx Lisle, IL Nov. 2013-Present
Lead implementation audits to determine if systems, programs and all other resources are being used accurately for prior authorization processing.
Analyze records and related documents pertaining to prior authorizations processing and reporting.
Assess data to detect deficient documentation, duplicated effort or non-compliance with department regulations, processing standards and management policies.
Generate daily production reports for adherence and compliance to company policies.
Support management teams with stretch assignments.
Loss Prevention Officer, Central Grocers Joliet, IL Oct. 2012-Feb. 2015
Patrolled the premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
Monitored computerized access systems to ensure the safety of company property.
Drafted incident reports after each check in an accurate, timely and efficient manner.
Certified Pharmacy Technician, Basinger s Retail-Home Delivery Pharmacy Joliet, IL Oct. 2006-Sept. 2013
Communicated effectively with customers to fill prescriptions.
Trained new staff members on best practices of operations.
Supported pharmacists with maintaining compliance with pharmacy laws.
Prepared and processed Medicare and Medicaid insurance claim forms and records.
Ordered medications, chemicals or supplies and entered new inventory data into a computer system.
Maintain proper storage and security conditions for drugs.
Education and Training
Master of Information Systems (MIS); University of Phoenix; expected 2018
Major Courses: Enterprise Resource Planning (ERP); Customer Relationship Management (CRM); Supply Chain Management (SCM); Systems Development Life Cycle (SDLC); Business Systems; Strategic Planning; Security and Ethics; IT Infrastructure and Integration; Leadership and Management; Emerging Technologies; Organizational Culture & Ethics; and Team Development.
Also pursuing a Graduate Certificate in Business Analytics
Oracle: Business Intelligence Applications; Certified Hyperion; Data Relationship Management; and IT Architecture Essentials.
SAS: Certified Base Programmer and Certified Statistical Business Analyst using SAS Regression and Modeling.
Master of Science (MS), Administration of Justice and Security, University of Phoenix; earned 2016
Major Courses: Management; Ethical Principles and Practices; Finance & Budgeting; Cybercrimes Investigation; Detection and Prevention; Public Policy Development and Implementation; and Program Development Operations.
Bachelor of Applied Science (BAS), ITT Technical Institute
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