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Debra Shively

- 838 Windrush Loop Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *







Dear Hiring Manager,




        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my more than 18 years providing sales, customer service, HR support, administration, QA, and operations management in government, banking, hotel, retail, and car rental businesses. I am currently with EAN Services in St. Louis, MO as a Customer Sales Reservationist serving a number of car rental firms. Prior to this, I was with Support Seven in Xxxxxx, XXXXXX, following my tenure at Express Limited Brands as a Co-Manager for sales and branch operations. For more details, please take a moment to go through my resum .


In leveraging my managerial and administrative competencies in several industries, I also bring to the table my work ethic and personal strengths that include a passion for achieving business objectives through sustainable people-centric and results-driven work excellence. In addition, my interpersonal communication skills will certainly be an asset to help build relationships with clients, senior management, stakeholders, and industry professionals that create a harmonious and collaborative work environment in achieving shared commitments.


I am confident that my extensive experience and personal strengths offer the right mix of qualifications that define me as a suitable candidate for the vacancy, one who can help achieve your objectives as part of your team. Should you need further information, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.








Attachment: Resum




Debra Shively

- 838 Windrush Loop Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Sales/Customer Service Manager (Hospitality Banking Retail)

Qualifications Profile


    Self-assured and results-driven professional with more than 18 years providing sales, customer service, HR support, administration, QA, and operations support in the government, banking, hotel, and car rental businesses.

-    Strong passion for delivering outstanding customer service in business and public service in government.

-    Maintained overall efficiency and cost effectiveness in sales and operations that contributed to overall profitability.

    Highly detailed, well-organized, and resourceful with analytical and methodical thinking to resolve work issues and optimize limited resources to achieve outstanding results.

    Effective people management and interpersonal communication skills that build confidence and a work environment conducive to collaborative engagements.


Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    Relationship Management (Clients, Suppliers, & the Public)

    Hotel Service Operations Management

    Bank Tellering Operations

    Retail Sales Management

    Brand Management

    Customer Service Management

Operations Management

    Tactical & Operations Planning

    Inventory Management

    Property Tax Accounting/Collection

    Process/Workflow Improvement

    Policies & Regulatory Compliance


    Personnel Administration

    Manpower Sourcing & Recruitment

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management


    Company ERP Systems

    Office Tools: MS Office


Professional Experience


Customer Sales Reservationist (Home-based), EAN Services, LLC Ÿ St. Louis, MO Sep 2013 Present

    Provide outstanding client service to Enterprise, National and Alamo Auto Rentals as a home-based Sales Reservationist taking domestic and international reservations for the public, corporate, auto insurance claims.

    Process sales quoting rental charges, obtaining and recording personal, insurance, and corporate information with accuracy while satisfying all performance metrics that ensure business growth in a disciplined environment.


Quality Assurance Coach, Support Seven, LLC Ÿ Xxxxxx, XXXXXX Aug 2010 Aug 2013

    Provided weekly performance feedback and training sessions to Customer Service Reps that improved performance in meeting required metrics on sales productivity and service quality.


Co-Manager, Express-Limited Brands Ÿ Xxxxxx, XXXXXX Oct 2006 Apr 2007

    Responsible for sharing the task of managing routine front and back-office store operations that included opening and closing stores procedures.

    Provided HR support in training employees for various responsibilities such as product sales and up-selling techniques to meet desired sales quotas, as well as customer services in helping customers with their purchases decisions.


Assistant Manager, Petite Sophisticate Ÿ Xxxxxx, XXXXXX Sep 2004 Apr 2006

    Managed daily store operations including opening/closing procedures, ensuring end-of-day sales reconciliation, processing incoming merchandise stock, and optimized floor displays.

    Conducted weekly conference calls with managers of other branches remain updated of company developments, sales goals and marketing programs. Liquidated store and maintained continuity when the brand was sold.


Assistant Manager, Holiday Inn Express Ÿ Oswego, IL Aug 2003 Aug 2004

    Manage hotel staff in routine front and back-office operations, processing guest bookings, managing guest check-ins/outs, rooming maintenance, preparing banquet facilities, and handling supplies inventory management,

    Onboarded new hires, trained junior staff, assigned duties to staff, and attended external conferences that improved knowledge on customer service, and brand management.


Teller Supervisor, Harris Bank Ÿ Naperville, IL Aug 2002 Aug 2003

    Supervised bank tellers for a Large Bank Branch, assisting tellers with balancing of cash drawers, replenishing ATM's and cash dispensing machines in teller area

    Conducted routine banking operations that included account reconciliations, securing all vaults, arming and disarming alarms, onboarding new tellers, and training employees on banking products and services.

    Processed Brink s orders for outgoing and incoming large sums of local and foreign currencies and negotiable instruments, as well as processing cash and deposits for local events after banking business hours.



Debra Shively

- 838 Windrush Loop Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Private Assessor Ÿ Ocean City, NJ

Administrative Assistant Sep 2001 Aug 2002

    Assessed city properties, processing and entering data for each property to assess new property taxes.


Fairfield Township Municipal Bldg. Ÿ Fairfield, NJ

Deputy Property Tax Collector Jan Aug 2001

    Collected and processed property tax payments, mailing property tax notices, identifying and locating regional properties for zoning purposes on tax maps, and serving as a resource person for resident inquiries on various services provided by the municipal government.

    Worked with and assisted property assessors in addressing general public inquiries, serving as secretary in taking minutes for the Planning and Zoning Department, and preparing reports for its members.


Colonial Bank Ÿ Millville, NJ

Bank Teller Jan 2002 Jan 2001

Hudson United Bank/Farmers Merchants Bank Ÿ Fairton, NJ,

Bank Teller Oct 1998 Jan 2000

    Processed teller transactions, replenished ATM's and balanced ATM's.

    Received and handled client orders, replenished vaults, inventoried various financial instruments, and reconciled daily, weekly and monthly reports,

    Served as officer-in-charge managing the branch in the absence of the manager, performing opening and closing procedures for branch and overseeing routine branch operations.


Property Management Group Ÿ Bloomington, IN

Leasing Agent Pre-1998





Diploma, Secondary Education


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