Yyyyyy x. yyyyyy

Driven, focused, and knowledgeable Director of Operations with several years of experience in leadership roles along with an exceptional background in overseeing daily operations within a variety of environments. Experienced in working within cross-functional teams, handling staff recruiting efforts, maintaining employee files, and reviewing complex customer service situations. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with others.

Operations Management Staff Recruiting Procurement Strategies Training/Coaching

Project Management Cost Reduction Strategies Customer Service/Support

Process Improvement Oral/Written Communication Team Leadership Time Management

Microsoft Office Suite Attention to Detail Problem Solving Lead Generation

  Direct day to day operations within a successful medical practice with 17 locations and over 120 exempt and non-exempt employees

  Support all functions which include revenue strategy, cost management, human resources, marketing, IT, procurement, and accounting

  Play a lead role in developing innovative strategies, identify cost saving initiatives, and successfully negotiate pricing with third-party vendors

  Instrumental in recruiting and interviewing staff members, oversee staff performance appraisals, and administer employee benefit programs

  Utilize superior communication abilities to build rapport with staff members, participate in community events, and coordinate large scale employee and/or marketing events

  Coordinate both procurement and IT related tasks which include initiating server upgrades, rolling out an online patient portal system, and managing procurement for all locations

  Successfully negotiate office lease agreements, oversee new office openings, oversee new equipment installations, and create staff shift assignments

  Customer Quality Assurance Manager, Engle Homes, 2005-2006

  Senior Operations Manager, American Multi-Cinema Corp.