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Housekeeping management leader with a proven track record at leading hotels and resorts.
Experience leading up to 350 housekeeping personnel, including up to 20 supervisors.
Built and managed a team of housekeeping staff to complete work with the highest levels of quality.
Managed a HotSOS (Hotel Service Optimization System) to ensure guest needs are quickly met.
Excellent safety record, with knowledge of material safety data sheets (MSDS).
Housekeeping Management Team Building/Leadership Staff Management/Training
Project Management Preventative Maintenance Inventory Control
Policies and Procedures Report Generation Purchasing
Hotel Miami, FL
Assistant Executive Housekeeper
Lead a team of 350 employees, of which more than 20 are supervisors.
Oversee daily operations of housekeeping functions to meet or exceed guest expectations.
Delegate responsibilities to individual team members via task sheets.
Oversee an employee mentor program and conduct evaluations of supervisor and employee performance.
Manage a HotSOS (Hotel Service Optimization System) to ensure guest needs are quickly met.
Housekeeping Supervisor Augusta, GA (2010-Dec. 2012)
Managed a team of housekeeping staff to provide exceptional service on behalf of guests.
Inspected rooms to ensure housekeeping was performed at the highest level of cleanliness.
Oversaw the HotSOS (Hotel Service Optimization System) to ensure guest needs were quickly met.
Executive Housekeeper Jacksonville, FL (2008-2010)
Led housekeeping and laundry duties and a team, including coordinating linen and supply distribution.
Inspected guest rooms and common areas to ensure guests had an exceptional experience.
Interviewed candidates for employment opportunities and hired staff that were an ideal fit.
Executive Housekeeper Tallahassee, FL (2007-2008)
Oversaw housekeeping functions, collaborating effectively with front desk and maintenance personnel.
Led and trained staff, including educating personnel on policies and procedures.
Proactively identified and resolved complaints from guests in a timely and efficient manner.
Executive Housekeeper & Assistant Chief Engineer, Marriott Townplace Suites Tallahassee, FL 2003-2007
Managed a diverse team of housekeeping staff while overseeing daily operations.
Oversaw painting and caulking tubs in showers and the changing of light bulbs as needed.
Attended 7 Habits of Highly Effective People, Train the Trainer, How to be a Leader and Leadership Awareness seminars, as well as Microsoft Word and Excel courses.
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