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Yyyyyy x. yyyyyy
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xxxxxx xxxx , xxxx , xxxxx 00000
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abc@xyz.com
Summary of Qualifications
Senior Service Technician with a consistent, proven track record of exceeding performance objectives.
Outstanding troubleshooting skills to identify and fix a variety of mechanical or technical issues.
Excellent listening, verbal communication and interpersonal skills to build relationships with key stakeholders, whether performing repairs in the field or even at a customer site.
Experience providing valuable, hands-on training to co-workers to help them improve their skills.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Professional Experience
Senior Service Technician, Taylor Sales of Arizona Phoenix, AZ Dec. 2009-Jan. 2017
Demonstrated outstanding technical competency to identify and resolve problems with Taylor-branded freezer equipment such as soft serve ice cream; shake, slush and margarita machines; and grills.
Safely operated a vehicle and completed repairs at customer locations such as bars, restaurants, hotels, hospitals and airports.
Built and maintained positive communications with co-workers, employees and their customers.
Gained the trust, confidence and respect of managers to provide valuable, hands-on training to new service tech employees.
Repaired Hoshizaki ice machines and coolers as well as equipment manufactured by Henny Penny.
Showcased a proven ability to work well independently without supervision, and as part of a team.
Supervisor, Taylor Freezer Rockton, IL Aug.
1975-Nov. 2009
Consistently promoted to positions of greater responsibility during tenure for exceeding job goals.
Began in a non-management assembly capacity and after six years was promoted to a supervisory role.
Performed in a quality control leadership capacity in most recent role, supervising up to 50 employees.
Ensured finished products or parts arriving or departing met specifications.
Displayed strong problem solving skills while providing assistance to resolve any service issues.
Maintained responsibility for scheduling daily work load and delegating assignments to personnel.
Trained, mentored and coached team members on best practices of operations, and conducted reviews of employee performance as well as merit increases on an annual basis.
Education, Training and Certificates
Refrigeration & Recovery Certificate, Rock Valley College Rockford,
IL
Completed Basic Electrical Courses, Blackhawk Technical College
Beloit, WI
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