Bilingual (English and Spanish) management leader with a proven track record of increasing sales.

  Experience building and leading teams to maximize their potential and exceed performance objectives.

  Strong background reducing costs by developing or improving processes and procedures to achieve goals.

  Excellent listening, verbal communication and interpersonal skills to build relationships.

  Proficient with Microsoft Outlook, Word, Excel, PowerPoint, Access and Project and Adobe Acrobat.

  Enterprise: Earned Top Ten in Sales and Customer Service Matrix, a top honor, on numerous occasions.

  Law Firm: Increased revenue 18%, including by implementing bonus checks and Performer of the Month awards; also lowered employee turnover 30% after recruiting and training 15 staff that were an ideal fit.

  Wells Fargo: Exceeded the sales quota each quarter and consistently generated additional revenue while opening new and complimentary accounts and cross-selling bank services and products.

Customer Service Team Leadership/Training Profit & Loss Sales

Inventory Control Operations Management Loss Prevention Policies & Procedures

Manager Assistant, Enterprise Holdings Xxxxxx, XXXXXX 2013-Present

  Earned Top Ten in Sales and Customer Service Matrix, a top honor, on numerous occasions.

  Oversee the rental counter, as well as customer xxxxxxow and telephone service.

  Lead a team of new employees, including training team members on best practices.

  Develop marketing strategies to secure new business accounts.

  Collect payments from insurance companies, dealers, body shops and customers.

  Implement expense controls as needed to ensure revenue and margin goals.

  Handle default-collection accounts to ensure maximum profit-loss ratios.

Collection Manager, Chantel Grant Law Firm Boca Raton, XXXXXX 2011-2013

  Increased revenue 18%, including by implementing bonus checks and Performer of the Month awards.

  Lowered employee turnover 30% after recruiting and training 15 staff that were an ideal fit.

  Helped create debt collection regulatory compliance training to ensure compliance with laws and statutes.

  Played an integral role developing and implementing department policies and procedures.

Personal Finance and Business Financial Services, Wells Fargo Bank Lake Worth, XXXXXX 2010-2011

  Exceeded the sales quota each quarter and consistently generated additional revenue while opening new and complimentary accounts and cross-selling bank services and products.

  Maintained excellent customer service by resolving accounts in disputes or general mistakes.

BA, International Business and Trade Marketing (double major), Xxxxxx Atlantic University

Dear Hiring Manager:

With this letter, I wish to express my sincere interest in becoming your next (INSERT EACH JOB TITLE HERE).

As my accompanying resume indicates, I am a Bilingual (English and Spanish) management leader with a proven track record of increasing sales. My experience includes building and leading teams to maximize their potential and exceed performance objectives. I also have a strong background reducing costs by developing or improving processes and procedures to achieve goals. Among my achievements:

  Earned Top Ten in Sales and Customer Service Matrix, a top honor, on numerous occasions at Enterprise.

  Increased revenue 18%, including by implementing bonus checks and Performer of the Month awards; also lowered employee turnover 30% after recruiting and training 15 staff that were an ideal fit at a law firm.

  Exceeded the sales quota each quarter and consistently generated additional revenue while opening new and complimentary accounts and cross-selling bank services and products for Wells Fargo.

I earned a BA in International Business and Trade Marketing (double major) from Xxxxxx Atlantic University.

I am confident I would be an immediate and long-term asset to your organization. I look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx