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- Dynamic Global Sales, Logistics & Account Management Leader who makes sound decisions to reflect positively on operations in alignment with a company s vision to attain a significant competitive advantage.
- Visionary Professional with commendable accomplishments across global sales and business initiatives, and who can rise above challenges to optimize quality, improve revenue performance, and drive winning outcomes.
- Excellent Communicator who builds and sustains synergistic relationships with globally based senior-level management, call center operations staff, sales teams, and clients; who excels in both autonomous and collaborative work environments; and who leads staff by example and with integrity to maximize success.
Recognized for career-wide job performance excellence with recruitment by company leadership to drive the operation s stagnant growth rates from zero leads, and built new client relationships to maximize profitability.
Generated $20,000+ in revenue within 5 months of hire all new clients from zero existing accounts.
Agency Sales & Customer Service (2014) ￨ Commercial Underwriting (2012 2014) ￨ Complex Claims (2008 2012)
Capitalized on the opportunity to perform forward-thinking investixxxxxxtions of high-volume complex and injury claims in collaboration with claimants and attorneys, as well as initiating critical claims negotiations.
Underwrote all commercial insurance applications and composition of business per guidelines and standards.
Served as co-chair of Women s Networking (WNET).
Successfully surpassed company-developed production goals.
Selected to work for specialized projects (e.g. ConnecZ Super-User, Quickparts Coordinator).
Strategically steered client support to handle state-of-the-art new information technology and fulfillment solutions, including scheduling internal meetings for development and application of solutions for client specs.
Personally generated high-volume new business from current clients.
Served as primary contact between multiple clients and Jagged Peak corporate office.
Manager Quality & Development (2006) ￨ Product Sales Manager (2005 2006)
Led a top-performing team while designing product agent team training with merchandising departments and vendors, and further coordinated various communications with call center operations director and managers.
Served as primary contact for Learning and Development, Web Team, Merchandising, and Customer Experience for the distribution of information and boost in revenues, including revising and managing Add-On Sales Program.
Successfully formulated rebate / Gift with Purchase (GWP) program and procedures.
Led development of objective standards for a Product Agent Team, including measuring productivity levels.
Generated training materials for the Add-On Program and Webmail processes for new call center agents.
Established a system for Customer Experience and Merchandising to ensure accurate product associations to obtain a substantial increase in agent conversion rates.
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District Sales Executive (2004 2005)
Maximized bottom-line performance by leading district sales operations, including conceptualizing, developing, and promoting dynamic new ideas, pricing, and programs and handling marketing logistics services.
Personally acquired the only sales position in the Nashville branch.
Developed lucrative new business within a competitive Nashville market.
Corporate Account Manager (2003 2004)
Spearheaded results-generating logistics and transportation programs for the multibillion-dollar corporation, including managing comprehensive operations, troubleshooting, and problem resolution to achieve objectives, as well as establishing customer service procedures through cost analysis and stabilizing client communications.
Led targeted business performance analysis via operating indicator assessments and logistics programs reviews.
Coordinated one of the largest accounts with an average of $450,000 in revenue monthly.
Chaired augmentation of new and innovative service plans for the manufacturing business.
Built and sustained mutually beneficial relationships with new and existing global transportation leaders.
National Accounts Manager
Expertly coordinated initiatives with a nationwide Fortune 500 company account with a focus on competitive Atlanta and Nashville sales efforts, including establishing and promoting SOPs to resolve key issues.
Surpassed all account profit margins required by the company.
Obtained a $500,000 average revenue on a monthly basis to exceed expectations.
Recognized as the 1st Sales Representative in Nashville reporting to VP of Eastern Region.
Generated high sales revenue and profits to obtain the opportunity to work on a commission-only basis.
Area Sales Manager
Applied strong leadership talents toward driving consolidation of LTL transborder shipments, including demonstrating experience in handling customs clearance and coordination and beneficial carrier relationship-building, as well as facilitating customer pricing and new business development initiatives to meet objectives.
Cost-effectively negotiated carrier rates for optimal profitability.
Successfully developed customer pricing as the only Area Sales Manager in Atlanta.
Played a vital role in launching an International Division for this global logistics company, including handling all facets of international air and ocean operations, as well as facilitating quotes, customer pricing, and negotiations.
Efficiently coordinated and managed routes of all domestic freight for fast-paced Atlanta operations.
Time Management ￨ Monitoring ￨ Making Negotiations Work
Supervisory Skills Workshop ￨ Leadership Effectiveness Workshop
Caller Satisfaction ￨ Essential Skills & Knowledge for Effective Call Center Management
Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Lotus Notes ￨ Able to Quickly Master Additional Required Software
Member, State Farm WNET ￨ Young Business Professionals ￨ Nashville Transportation Club
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