Award-winning Bilingual (English and Spanish) security leader with valuable, hands-on dispatch experience.

  Awarded Employee of the Year at Securitas Security Services USA for leadership by example and teamwork.

  Consistently praised by management for proactively identifying and resolving multiple issues in real time.

  Recorded zero customer service complaints from clientele for providing outstanding results.

  Sound judgment with excellent listening, verbal communication and interpersonal skills.

Security Dispatcher, Securitas Security Services USA 2009-Present

  Earned a promotion from an entry-level position to Security Dispatcher for stellar performance.

  Honored as Employee of the Year for exceptional leadership by example and teamwork.

  Praised by management for proactively identifying and resolving multiple issues in real time.

  Recorded zero customer service complaints from clientele for providing outstanding results.

  Displayed excellent oral communication skills while leading security briefings.

  Ensured the safety and security of employees, patients and visitors while working at Kaiser Permanente site.

  Led a team of security personnel to maximize their individual potential and excel, including scheduling staff.

  Managed the inspection of all packages entering and exiting the building.

  Searched and located lost items belonging to staff or guests.

  Checked unsecured areas and doors for security breaches.

  Supported the Human Resource Department with reconciling staff wages and payroll issues.

  Demonstrated strong attention to detail and organizational skills while writing clear reports and logs, including pertaining to alarms, incidents or complaints.

  Accurately operated complex CCTV camera systems and check and set alarm systems.

Security Officer, Inter-Con Security Services Oct. 2008-Feb. 2009

  Patrolled the grounds of Kaiser Permanente hospitals and its medical facilities on foot or by vehicle.

  Monitored buildings, structures and parking lots, and ensured doors, windows and gates were secure.

  Stopped vehicle and pedestrian traffic at select access points to uphold security standards and orderly flow.

  Operated a walkie talkie to communicate effectively with colleagues, including during emergencies.

  Reported issues and incidents to local police and fire departments, as well as the Operations Manager, the client and other department managers.

  Filed detailed written reports, including any fire and safety hazards, in a timely and efficient manner.

Associate of Science, Administration of Justice & Administration of Justice for Transfer; earned May 2016

Diablo Valley College Pleasant Hill, CA

  Certificates of Achievement for completing Administration of Justice courses: Criminal Law Specialist; Community Relations Specialist; Correctional Specialist; and Juvenile Counseling.

Guard Card, Bureau of Security and Investigation Services, Registration No. G1600622; expires 7/31/0000 xxxxxx xxxx , xxxx , xxxxx 000001