Performance-driven Manager offering numerous years of experience in

boosting operational and financial results through strategic leadership

  Vast background in customer service, sales, marketing, and account management along with inventory control, ordering, vendor/supplier relations, and management reporting

  Motivating, hands-on leader who effectively trains, develops and directs dynamic teams; lead by example and enthusiastically mentor and assist others in achieving goals

  Expertise in identifying, developing and implementing strategies to optimize productivity, efficiency, customer service levels, cost-effectiveness, sales, and bottom-line profits

  Talent for adapting management skills and business acumen to broad markets and roles illustrated by success in diverse customer-focused, service-oriented industries

Department Manager/CSA 5, Lowes Home Improvement-Greensboro, NC 2005-Present

  Steer full-scope operations spanning human resources, sales and customer service through marketing, merchandising and procurement

  Successfully train and lead top-performing team members instrumental to consistently achieving operational goals; effectively schedule staff to maximize use of resources and control labor costs while productively managing customer volume

  Facilitate a customer-oriented environment focused on maximizing service, satisfaction levels and retention

  Strategically control inventory to maintain optimal levels and product mix based on real-time and projected sales trends; includes ordering and receiving new stock

General Manager, American Roof Care of the Carolinas-Greensboro, NC 2002-2005

  Directed all aspects of operations through P&L and weekly/monthly/year end reporting

  Drove corporate sales through target marketing, cold calling, consultative selling, new business acquisition, existing customer development, and promotion of warranty work along with consistent delivery of world-class customer service

  Actively trained and managed team members; coordinated schedules to efficiently manage workflow

  Cost-effectively ordered materials and managed inventory supporting timely, profitable completion of jobs/projects

Account Executive, AT&T (fka Cingular Wireless)-Greensboro, NC 1998-2002

  Consulted with clients to define needs and delivered customized sales presentations to capture new business as well as develop existing accounts; included marketing, networking and cold calling

  Developed and maintained productive customer relationships crucial to building loyalty and maximizing retention in highly-competitive industry

  Controlled inventory of wireless products to meet consumer demand

Management and Speech, University of North Carolina at Greensboro and Guildford College

Undergraduate Studies, St. Andrews Presbyterian College-Laurinburg, NC