Accomplished business development leader with a consistent, proven track in the manufacturing industry.

  Built and grown relationships with customers while simultaneously leading and mentoring team members.

  Implementing product growth strategies and successfully maintained complex service contracts.

  Created materials system sales and programs specifically tailored to individuals customers.

  Proficient with Microsoft Office Suite, Access, Visio, Project, OneNote and SharePoint; SAP; and CRM.

> Consultative Sales > Team Leadership/Management > Project Planning

> Oral Presentations > Equipment Upgrades (spare + service) > Continuous Improvement

> Advertising/Promotions > Market Share Agreements > Problem Solving

Lam Research Oct. 2007-Present

Director, Customer Support Operations, Northeast Region (Apr. 2013-Present)

  Reporting to the Executive Operations Director, manage the GlobalFoundries, IBM and the State University of New York, College of Nanoscale Science and Engineering (CNSE) accounts.

  Lead more than 120 managers and engineers across various wafer manufacturing products.

  Interviewed candidates for employment opportunities and hired most of existing personnel.

  Consistently exceed revenue commitments across labor, material, upgrades and system installations.

  Analyze processes and establish controls to improve equipment uptime and lean manufacturing.

Achievements:

  Exceeded forecast and metric global account operating expenses objectives for a $100 million+ business.

  Maintained market share at 90% with record revenue and gross margins above 50%.

  Groomed more than 10 personnel, including managers, for promotions to positions of greater responsibility.

  Successfully retained vast majority of staff as a result of creating a positive and sustaining work environment.

  Maximized productivity by relentlessly analyzing metrics to establish financial controls and achieve repeatability.

  Increased deliverables 30% from sales and service agreements to grow labor and market share.

Customer Service Operations Manager, IBM GAT East Fishkill, NY (Feb. 2010-Apr. 2013)

  Led a team of more than 60 personnel, of which three were direct managers with global support responsibility.

  Managed internal and external operations, as well as financial and business performance and reviews.

  Established standards to achieve service and continuous improvement objectives.

  Absorbed two additional products as well as an additional manufacturing site, including upon the company s acquisition of SEZ Group in 2010 and Novellus Systems in 2012.

Achievements:

  Successfully maintained $300 million service market share through shared COO and CIP executions.

  Expanded $200 million material market share from 60% to 90% in a competitive legacy market.

  Spearheaded growth strategy in Burlington, VT, Albany, NY, Yorktown, NY and San Jose, CA.

Regional Service Manager, IBM GAT East Fishkill, NY (Oct. 2007-Apr. 2010)

  Led a team of 40 personnel while managing the IBM global account.

  Initiated and optimized lean manufacturing improvement programs to achieve high quality service goals.

  Forecasted and managed financial key performance indicators (KPIs) to achieve commitment goals.

Achievements:

  Exceeded installation base performance; forecast accuracy; and employee development objectives.

Ebara Technologies, Inc. East Fishkill, NY Oct. 2005-Oct. 2007

Technical Program Manager

  Contributed to successfully negotiating a five-year contract extension with a major customer.

  Saved $2 million within 12 months as a result of improving part loss recovery results.

Axcelis Technologies East Fishkill, NY Oct. 2004-Oct. 2005

Field Service Engineer III

  Initiated and led an internal CIP Program focused on equipment standards, employee safety and documents.

  Maintained and upgraded dry strip, implant and RTP equipment.

Ebara Technologies, Inc. Apr. 1997-Oct. 2004

Field Service Site Lead Engineer III East Fishkill, NY (June 2003-Oct. 2004)

  Led 26 personnel that supporting a 24/7 consumables, services and application-based service account.

  Developed and implemented protocols for consumable exchanges, standard maintenance and process recovery.

Applications Engineer I-II East Fishkill, NY (June 2000-June 2003)

  Served as Lead Engineer, penetrating first $300 million facility and acquiring dominate market share.

Process Engineering Technician/Applications Engineer I Bethel, CT (Dec. 1999-June 2000)

  Managed and executed applications across the Northeast for a CMP lab, including supplier, customer and internal development.

Field Service Technician I II Manassas, VA and Orlando, FL (Apr. 1997-Dec. 1999)

  Led installation and service support for two strategic start-up accounts, including training internal and external personnel on equipment maintenance and operations.

Associates Degree in Electronics, DeVry Institute North Brunswick, NJ; earned 1997

Design of Experience (DOE) Certificate and Defect Analysis Certificate, MEMC; earned 1999

> Completed Situational Leadership; Managing Finance; KT; PSDPM; Program Management; Selling Beyond the Product; Negotiating Beyond the Product; and Social Styles: Versatility Beyond the Product training, Lam Research

> Completed Situational Management and Team Coaching & Communications, Ebara Technologies

> Completed Advance from Employee to Management, Leadership 101, American Management Association

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am an accomplished business development leader with a consistent, proven track in the manufacturing industry. During my career, I have built and grown relationships with customers while simultaneously leading and mentoring team members. Additionally, I ve implementing product growth strategies and successfully maintained complex service contracts. I ve also created materials system sales and programs specifically tailored to individuals customers. Among my unique qualifications and achievements:

  Exceeded forecast and metric global account operating expenses objectives for a $100 million+ business.

  Maintained market share at 90% with record revenue and gross margins above 50%.

  Groomed more than 10 personnel, including managers, for promotions to positions of greater responsibility.

  Successfully retained vast majority of staff as a result of creating a positive and sustaining work environment.

  Maximized productivity by relentlessly analyzing metrics to establish financial controls and achieve repeatability.

  Increased deliverables 30% from sales and service agreements to grow labor and market share.

As your leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

845-337-7385

abc@xyz.com