• Dynamic Sales Leader who makes sound decisions to reflect positively on multimillion-dollar business operations in alignment with a company s goals, and who works to attain a competitive advantage and generate robust growth.
• Visionary Professional who rises above core challenges to improve the bottom line and achieve winning outcomes.
• Excellent Communicator who develops synergistic relationships with C-level executives, senior-level decision-makers, cross-functional professionals, and clients; who excels in autonomous and collaborative work environments; and who leads staff by example and with integrity to build strong teams to expand revenue and attain business objectives.

Account Manager

• Capitalize on the opportunity to lead forward-thinking account management and new business development initiatives for this multi-site company, including creating comprehensive estimates for approval, coordinating approved work and equipment replacement efforts, and proactively managing work being completed on all job sites.
• Drive business growth by aggressively cold calling new customers to gain business opportunities in a competitive market.
• Handle permit processes, subcontractor coordination, scheduling, final inspections, and past due accounts collection.

  Generated $1+ million in sales within 1^st year of employment.

  Successfully maintained 38% gross profit for all jobs completed.

  Profitably acquired new accounts with large-scale nationwide chains.

  Optimized processes by implementing new procedures for daily operations.

  Designed innovative marketing documents and strategies to reach new customers.

  Generated 60% of new customers gained in the region in 2016; average new customer ticket was $700.

  Increased Tampa region s market at start of employment from 20% of the company s business to grow to 40% of the company s business (Orlando market went from 80% to a 60% split between Orlando and Jacksonville).

Territory Manager ￨ Sales Representative

• Utilized broad scope of industry knowledge toward directing high-volume territory operations, including actively generating new lines of business by adding new accounts, as well as managing existing accounts by developing mutually beneficial client relationships, adding new products and services, and surpassing customer expectations.

  Set branch records with increasing sales and profits by 40%+.

  Continually introduced dynamic new products and services to customers.

  Coordinated continuing education classes to keep current with industry changes.

Team Leader

• Strategically steered team operations, including training, mentoring, and managing top-performing Customer Service Representatives, as well as invoicing and allocating funds for incoming work and assigning pay values and commissions.

  Successfully followed up and closed sales leads generated by company technicians.

  Significantly reduced delinquent accounts by collecting $40,000+ from past-due balances.

  Increased productivity and efficiency of Service Technicians and Dispatchers via new software implementation.

Dispatcher ￨ Customer Service Representative

• Maximized use of resources to achieve goals by responding to afterhours service requests for HVAC, plumbing, and electrical needs on an emergency and non-emergency basis from home offices, including dispatching service technicians with pertinent information related to each job to allow the technician to properly address the customers.

  Demonstrated experience in accurately closing out work orders by recording data related to each job, as well as filling out electronic documents and collecting employee payroll times and commissions for work completed.

Dispatcher ￨ Customer Service Representative

• Led targeted service work coordination for a fast-paced West Coast operations within this multimillion-dollar company, including cost-effectively procuring parts, equipment, and equipment rentals for system upgrades / repairs.

  Successfully managed the workforce to uphold consistently high profits.

  Delivered exceptional customer service to preserve account relationships.

Sales Coordinator ￨ Payroll

• Maximized bottom-line performance by coordinating sales appointments and handling follows ups on potential leads.
• Contributed sharp analytical abilities toward accurately processing payroll and commissions for the entire company.

  Successfully managed 100+ home warranty claims each month with responsibilities ranging from establishing service calls and negotiating pricing to allocating payments in accounts receivable in alignment with objectives.

Customer Service Representative

• Played a vital role in continually delivering excellence in customer service by setting the standard for professionalism.
• Built and sustained productive operations by training and mentoring solutions-focused staff in meeting business goals.

  Proactively generated sales leads and sold comprehensive service contracts.

  Ensured seamless operations by directing the call center in management absence.

Undergraduate Biology Studies

Excellent Professional References Provided Upon Request