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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000@yahoo.com
Results-driven Corporate Trainer with 14 years of progressive expertise in directing business training operations with diplomacy. Proven knowledge of training management policies, as well as team leadership and development best practices. Dynamic trainer in corporate environments with deep-seated knowledge as it relates to client and personnel relations. Energetic and dependable, with a high degree of collaborative work integrity and a drive to ensure quality. Seeking a role in an operational environment that will call on skills and deliver prospects for growth.
Key Areas of Expertise
Client & Associate Training and Development | Product Training | Customer Service Management | Client Relations
Solution Development | Needs Assessment | Account Management | Corporate Business Policies | Recordkeeping
Performance Reports | Coaching & Mentoring | Tax Laws | Payroll | Program Coordination | Project Management
Relationship Building | Communication | Process Improvements | Organization | Strategic Planning | Problem Solving
Cross-Functional Team Leadership | Regulatory Compliance | Time Management | ADP Payroll | MS Office
Professional Experience
ADP | Senior Associate Trainer (1999-Present)
Singlehandedly manage new Associates over the course of a 12-week training curriculum; teach Associates on ADP s payroll concepts and systems and introduce them to ADP s overall culture and philosophy
Deliver both domestic and global coaching and feedback; keep the overall service organization apprised of progress and track Associates time via ET Time
Train clients on company products; earn numerous accomplishments in the process for service delivery
Lead two-week tax and payroll course offerings
Served as one of the primary Trainers to establish staffing operations in the Philippines
ISO | Senior Customer Service Representative (1984-1999)
Assisted clientele with developing an enhanced comprehension of company products
Collected and billed invoices with accuracy and exactness
Served as an effective intermediary amongst the company and its clients to seamlessly resolve client issues
U.S. Military | Specialist S (1974-1978)
Protected American citizens lives while holding accountability for a shift of 20 enlistees at the dining facility in Fort Bragg, NC
Confirmed that all military standards were met at all times
Education & Credentials
Bachelor of Arts, Business Management, Pillar College (ongoing)
Associate s Degree, Theology, Pillar College (ongoing)
Associate s Degree, Management, Georgia Military College
Certifications, Payroll, Fundamental Payroll and Paytrain SHRM, ADP
Certification, CPP-Certified Payroll Professional
Certification, SLA-Synchronous Training Certified
Volunteer, Local Baptist Church Ministry
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