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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Experienced Strategic Leader with 20+ years of experience in high-stress environments along with a strong background within the retail industry. Experienced in managing day-to-day administrative operations, implementing standard operations procedures, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others. Multilingual in English, French, Creole

Key Competencies


         Operations Management

         Policy Development

         Cost Reduction Strategies

         Strategy Development


         P&L Management

         Complex Problem Solving

         Safety/Risk Management

         Inventory Control


         Process Improvement

         Attention to Detail

         Staff Management

         Project Management


Professional Experience

Wal-Mart, Dunwoody, GA June 2015-Present

Complex Store Manager

  • Directly manage several day-to-day functions in a fast-paced environment which includes managing employees, overseeing over $6 million in inventory, and improving productivity and efficiency
  • Oversee the implementation of company-wide promotions within the store, handle opening/closing procedures, and supervise over 85 staff members
  • Ensure that all customer concerns are addressed in a timely manner with a focus on resolving issues and retaining the customer s business
  • Successfully increased sales by 15% within 1 year by implementing sales programs, forecasting sales levels, identifying sales opportunities, and tracking employee participation and performance
  • Awarded Compliance Champion in addition to the What a Good Job Looks Like award


Wal-Mart, Savannah, GA October 2012-June 2015

Shift Manager

  • Guided the daily operation of a large retail score which staffed over 200 employees and achieved over $63 million in annual sales
  • Maintained a significant knowledge of compliance best practices in order to adhere to all federal/state regulations, monitored financial performance, and enforced organizational policies/procedures
  • Utilize superior communication and interpersonal abilities in order to build positive rapport with others, diffuse escalated customer service issues, and increase customer retention
  • Played a lead role in the implementation of a store shrink plan which included facilitating meetings with Associates and consistently monitoring plan metrics
  • Consistently promoted a positive working environment and open door policy which resulted in an increase in customer satisfaction levels


Wal-Mart, Woodstock, GA August 2010-October 2012

Asset Protection Coordinator

  Oversaw several asset management functions within a retail environment which included adhering to company best practices, providing training to staff members, and managing both safety and risk

  Performed in-depth theft investigations (internal and external), completed pre-inventory reviews, led the management of shrink programs, and successfully reduced company inventory losses

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Wal-Mart, Woodstock, GA August 2009-August 2010

Operations Zone Manager

  Played an instrumental role in the management of daily operations which included supervising a staff of over 120 Associates, creating employee schedules, and evaluating staff members

  Monitored front-end merchandising, coached staff members on appropriate customer service policies, recruited new staff members, and developed comprehensive operational strategies


Wal-Mart, Woodstock, GA May 2009-August 2009

Pharmacy (OTC) Manager

  Led day-to-day pharmacy operations with a focus on improving customer service and efficiency levels in addition to ensuring continuous adherence to company policies and procedures

  Performed daily inventory tracking, processed customer claims/returns, identified shrink and/or inventory damage, and supervised pharmacy associates


Family Dollar, Atlanta, GA January 2007-May 2009

Certified Training Manager/Store Manager

  Provided comprehensive training and coaching to staff members within a store which generated over $2 million in revenue along with encouraging store safety, and improving customer service levels

  Successfully recruited, hired, and trained new staff members, created in-store training programs, processed employee payroll, and implemented shrink reduction plans which reduced shrink by 1.5%

  Facilitated cash management operations, completed bank deposits, managed incoming freight, and trained Store Management Trainees throughout the district

  Awarded a certificate of achievement due to exceeding comp sales by 22.4%


Foley Griffin Jacobson Faria LLP, Garden City, NY September 1998-January 2007

Investigator and Legal Services

  Utilized superior analytical abilities in order to complete comprehensive investigations focused on personal injury and criminal cases and required investigating both accident and crime scenes

  Fostered positive rapport with both new and existing clients, provided surveillance and protection services, and interviewed witnesses


Additional Professional Experience Includes:

  Financial Consultant-Astoria Bank, Independent Financial Marketing Group

  Manager of Financial Services, Prudential Financial Services

  Shipping Department Supervisor, Therakinetics

  General Manager, Unipar Wholesale and Retail Automotive Parts




Business Finance, Medgar Evers College


Accounting Diploma, Julien Craan Accounting Academy

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx





Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include several years of experience in retail operations management roles which includes a background in designing and implementing standard operating procedures, supervising cross-functional teams, and encouraging superior customer service levels. In addition, I have a strong background in maintaining productivity and efficiency within a fast-paced environment.


To complement my professional experience, I also possess stellar interpersonal and communication skills with a keen ability to foster positive rapport with others and increase operational revenue.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy



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