Restaurant Manager/General Manager

  Offering a decade of progressive experience in restaurant industry, with substantial background in broad-scope management of operations and emphasis on spearheading turnarounds of under-performing locations; solid track record of success, with key achievements including:

  Substantially increased profits by defining and implementing targeted strategies for reducing labor costs; Cici s

  Resourcefully boosted revenue by creating and launching theme-based promotional events including Kid s Night, Pok mon Night and Magic Night; Cici s

  Successfully recruited and hired new Assistant Manager and trained from ground-up on short notice while maintaining efficient, profitable operations; Cici s

  Increased bar sales by 34% while concurrently controlling costs; Applebee s

  Leveraged restaurant as Top 5 in Liquor Sales; Applebee s

  Generated record-breaking sales; Applebee s

  Significantly improved customer satisfaction scores; Applebee s

  Comprehensive experience spanning human resources, customer service, business development, and marketing/promotion through purchasing, inventory control administrative, and financial

  Well-versed in industry regulations and standards; TABC Certified and ServSafe Certified

  Expertly recruit, hire, train, develop, and direct top-performing management and support teams

  Strategically coordinate workflow and schedule staff as well as implement policies/procedures to maximize use of resources, increase productivity/efficiency, control costs, and boost profits while ensuring delivery of world-class service

Training Manager, Panera Bread-Houston, TX 2015-Present

  Successfully develop and implement training programs instrumental to building top-performing teams

  Strategically administer labor budgets to control costs and boost profits

  Effectively schedule employees to maximize use of resources while ensuring achievement of customer service and operational goals

Assistant General Manager, Boston Market-Houston, TX 2014-2015

  Steered broad-scope operations supporting $2K in daily revenue production

  Proficiently conducted weekly inventories; controlled stock to maintain optimal levels

  Facilitated a service-oriented environment instrumental to ensuring guest satisfaction, building loyalty and generating repeat business

General Manager, Cici's Pizza-Houston, TX 2014

  Recruited to steer turnaround of under-performing location; successfully increased revenue by re-establishing local businesses and sports teams as loyal customers as well as introducing innovative theme nights while concurrently increasing profits through effective cost controls

  Effectively hired and trained assistant manager and hourly manager to build high-performance leadership team

FOH and Bar Manager, Applebee s Bar and Grill-Houston, TX 2011-2014

  Drove operations to improve key performance metrics including sales, cost controls and GEM scores

  Partnered with Kitchen Manager in co-managing entire operations during General Manager absence, assuming personal accountability for managing all hosts, servers and bartenders

  Spearheaded re-staffing of restaurant after extensive remodel

Details of earlier Restaurant Industry experience available on request

Business Administration, University of New Orleans-LA

Criminal Justice, Texas Southern University-Houston