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Sales Management Sales Training Technical Training

Customer Service Team-Building Technical Operations Leadership

• Offer exceptional experience in planning, designing, developing, and aligning training strategies with specific organizational needs and industry objectives.

         Advanced knowledge of concepts and practices related to adult learning, program development, classroom facilitation, and performance measurement.

         Strong ability to identify training requirements, allocate resources while adhering to budgets, create training plans, and facilitate delivery within timeline and quality parameters.

         Excel at strategic planning, consultative sales, resource allocation, personnel leadership, and maintaining training documentation.

• Able to effectively integrate modern technology into training initiatives to enhance delivery.

         Adept at connecting with, developing, empowering, mentoring, and managing people from diverse cultures and backgrounds.

         Highly regarded for sound technical acumen and talents in interfacing with key stakeholders to propel forward-moving efforts.

Canon USA, Jamesburg, NJ, 2015 to Present

Sales Field Instructor

         Deliver comprehensive sales training in one-on-one and group settings, set up and maintain classroom technology used for training, and accompany field sales representatives to appointments to optimize sales outcomes.

         Design, develop, implement, and evaluate learning and performance improvement solutions.

         Define training needs and leverage broad-scope methodologies (web-based, instructor-led, guides, manuals, job aides, etc.) to maximize instructional effectiveness.

Canon Solutions America, Jamesburg, NJ & New York, NY, 2014 to 2015

Technical Training & Support Specialist

         Mentored, coached, and guided field technicians in troubleshooting and resolving system issues.

         Capitalized on opportunities to use problems as strategic tools for teaching technicians to increase knowledge and boost performance.

Kyocera Document America, Fairfield, NJ, 2012 to 2014

Product Support Specialist

         Leveraged advanced technical savvy toward providing senior-level troubleshooting assistance and mentoring to technicians.

         Duplicated field failures on lab equipment and software to uncover root cause and facilitate swift resolution.

Continued ►

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Duncan Consulting, Morganville, NJ, 2010 to 2012

Principal Technology Consultant / Pre- & Post-Sales Specialist

         Responded to RFPs, performed needs assessments and consultative selling to meet clients hardware and software requirements, and provided training on a wide range of computer products and programs.

Ricoh Americas Corp., New York, NY, 2007 to 2010

Technology Portal Manager

         Spearheaded multi-million-dollar software and hardware technology showroom in New York City, proficiently conducting informative and compelling demonstrations on cutting-edge equipment and software solutions.

         Orchestrated nearly 100 events each month from open houses to new product launches, successfully generating $1.86M in monthly revenues.

Ricoh Corporation, Pine Brook, NJ, 2005 to 2007

Training Program Manager

         Controlled all facets of trainer program for dealer marketplace including new program development to improve dealer operations.

         Assigned to oversee market comprising top 100 dealers; provided ongoing coaching to program trainers and streamlined distribution of instructor materials to control costs and heighten efficiency.

         Generated 25% average annual increase in dealer participation, and substantially improved communications and customer satisfaction as field liaison.

Ricoh Corporation, Pine Brook, NJ, 1998 to 2004

Senior Education and Training Consultant (Service/Sales)

         Delivered classroom-based and online training courses which garnered top scores in customer evaluations.

         Supported and attended several trade shows and technology events each year, and rolled out programs nationwide to elevate coaching effectiveness.

         Promoted monthly educational materials to target audience of 700 dealer/direct organizations.

Associate in Electronic Engineering Technology

Institute of Electronic Technology/Daymar College, Paducah, KY

SPIN Certified Trainer, Huthwaite/Miller Heiman Group

DDI Certification, Melville, NY

Project Management Training, PMI, Philadelphia, PA

Management Essentials Training, Duluth, GA

CTT+, CDIA+, Network+ and A+, CompTIA

Image Management Certification, Pine Brook, NJ

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DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

Please accept this letter and accompanying resume in application for the (INSERT TARGET POSITION) opportunity that is currently available with (INSERT NAME OF ORGANIZATION). In advance, thank you for your time and consideration.

I bring to you 20 years experience in delivering sales training, significant talents in driving new business development, and well-developed expertise in conducting training needs assessments. I m able to capitalize on state-of-the-art technologies to maximize instruction, and am highly regarded for my polished presentation, rapport-building, and consultative selling skills. My extensive background in technology sales and system troubleshooting will prove to be an immediate asset to your company. To complement these qualifications, I offer an excellent blend of planning, scheduling, account development, and relationship-building skills which are vital as a (INSERT TARGET POSITION).

As an influential addition to your team, you will find that I am remarkably positioned to guide (INSERT NAME OF COMPANY) in not only attaining, but exceeding its goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy