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Results-driven professional possessing a broad array of experience in office administration, customer service and leadership.
Top-notch organizational skills with a track record of increasing efficiency throughout office operations.
Experienced in building, training and leading high-performance teams.
Regarded for the ability to deliver outstanding results with the highest degree of expertise, service, and professionalism.
Attention to Detail
Med-Apparel / Unitex, Perth Amboy, NJ 2017
Fulfilled key leadership position overseeing daily operations within a fast-paced office environment.
Performed various administrative tasks, including payroll processing, generating detailed sales reports and maintaining proper office support inventory levels.
Demonstrated a strong attention to detail while processing accounts payable, managing invoices and handling accounts receivable.
Bank of America, Long Beach, NY / Perth Amboy, NJ 2009-2017
Financial Center Operations Manager (2013-2017)
Received merit based promotion due to strong leadership and organizational skills.
Directed daily activities of 10 employees while overseeing financial center operations.
Conducted in-depth training to significantly boost team performance; recognized for turning around underperforming branch.
Relationship Manager, Jackson Heights, NY (2009-2013)
Ensured delivery of top-notch customer service throughout all daily interactions.
Strategically identified client needs and made knowledge based recommendations to promote financial solutions to individuals and small businesses.
Consistently met and surpassed sales goals.
Streamlined process improvement initiatives to significantly increase efficiency throughout day to day operations.
Hand-selected as one of twelve associates throughout region to participate in development program.
J.P Morgan Chase, Richmond Hill, NY 2008-2009
Demonstrated strong communication skills while providing excellent support throughout daily interactions with patrons.
Promptly resolved inquiries, handled complaints and made knowledge based recommendations to promote various financial services.
Strategically identified discrepancies and reported fraudulent activity.
Bachelor Degree in Corporate Communication, Minor in Psychology
Baruch College, New York, NY
Bank of America Signature Series Certification
K-12 Tutoring Skills certified - Champion Learning Center
LIS Translations Certification (Spanish)
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