Experienced Strategic Technical Leader with several years of experience in information technology and technology roles and a demonstrated history of improving operational processes. Experienced in identifying innovative technical solutions for hardware and/or software issues, overseeing both server and network operations, and implementing streamlined operating processes. Equipped with a significant ability to lead technical projects along with building strong rapport with others.

Technical Support Operations Database Management Staff Training System Implementation

Workflow Management Hardware & Software Troubleshooting Networking End-User Support

Operational Process Improvement Oral/Written Communication Microsoft MCTS

  Direct day to day technical support within a fast-paced environment with a concentration on increasing productivity, efficiency, and client satisfaction

  Design and implement innovative procedures aimed at increasing productivity and provide white glove service to c-level executives within the organization s North American headquarters

  Maintain an on-call status 24/7 for issues related to software or hardware systems which include desktops, laptops, tablets, and iPhones

  Set up and maintain conference room equipment, work closely with both internal and external teams, and coordinate the audio and video of global board meetings

  Played a lead role in the rollout of HP tablets throughout the organization which required providing comprehensive training and end-user support

  Provided high-level support to executive team members within the organization which included reviewing issues with PC s, laptops, tablets, and iPhones and devising appropriate solutions

  Assisted users in-person or remotely, assisted in generating credentials for new employees, and assisted Traders with Bloomberg

  Supported the technical needs of employees within State Street Bank which included managing both PC s and laptops along with handling virtual machines using VMware and Citrix

  Reviewed and responded to help-desk tickets quickly, supported both Bloomberg and Reuters Eikon software systems, and assisted with 4 large office moves

  Oversaw technical support logistics for a group of over 1,600 employees worldwide which required creating new employee domain accounts, managing Exchange email accounts, and imaging all PC s and laptops for employees within the Manhattan region

  Administered and set-up virtual machines using VMware, assisted employees using Citrix Desktop and the Citrix Access Management Console, and supported financial software systems

  Facilitated IT and technical support logistics within the organization which included supporting over 8,000 employees throughout 185 locations

  Resolved issues with PC s, network printers, and Cisco VoIP phones along with setting up new user accounts and monitoring account security

  Oversaw help desk logistics for a group of over 14,000 individuals which included both Bear Stearns employees and third-party clients

  Provided coaching and training to new staff members, ensured internal policies were consistently followed, and handled major technical issues such as outages

Additional Experience Includes: SRA Intelligence Operations Specialist, United States Air Force

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and executive technical support roles with experience in identifying and correcting technical issues, providing white glove support to C-level executives, and managing new employee onboarding. In addition, I have strong experience in building positive relationships with both internal and external clients, supporting special projects, and increasing productivity levels.

Some of my key skills include:

  Played a lead role in the rollout of HP tablets throughout the organization which required providing comprehensive training and end-user support

  Facilitated IT and technical support logistics within the organization which included supporting over 8,000 employees throughout 185 locations

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Contact Name

Company Name

Address

City/State/Zip Code

Dear _______________________________:

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVIEW) vital to your immediate and long-term objectives.

Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.

Sincerely,

Yyyyyy x. yyyyyy