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Yyyyyy x. yyyyyy
- 742 Syer Dr Ÿ Milton, Ontario L9T 4H2 ( (xxx-xxx-xxxx * abc@xyz.com
Retail Store Manager
Qualifications Profile
Self-assured, dynamic, and results-driven management professional with more than 15 years providing high-performance sales, customer service and business operations management mostly in the retail industry.
- Proven dedication to process efficiencies in marketing and delivering customer service that drive market penetration, product positioning, merchandise inventory control, and sales growth in highly competitive markets.
- Detail-oriented, analytical and methodical with critical thinking to strategize innovative solutions in addressing business operations issues even under stress.
Well-organized with multitasking and prioritization skills that maximize resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.
Key Expertise
Sales Management
Marketing & Sales (Trad. & Online)
Business Development
Retail Sales Management
Customer Service Management
Business Operations Management
Strategic Planning & Execution
Fiscal & Budget Management
Total Quality Management
Process/Workflow Improvement
Relationship Management (Customers, Public, Suppliers)
Profitability Management
Concurrent Project Management
Administration
Policies & Regulatory Compliance
Staff Supervision & Training
Office & Staff Administration
Records & Document Management
Technical
ERP: SAP/R3, Oracle, Great Plains Dynamics, Dun&Bradstreet, PeopleSoft, JDEdwards
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)
Professional Experience
Wal-Mart Supercentre
Store Manager - Downsview Toronto Oct 2014 Sep 1016
Store Manager Waterloo Jun 2013 Oct 2014
Provided strategic and tactical direction in managing a high-volume retail store through 8 Assistant managers and 200 profit associates, defining clear expectations and performance metrics, implementing strategies to maximize performance, control expenses and achieve sales and profit objectives.
Assessed performance metrics in sales, HR support, asset management, safety and inventory controls.
Selected Accomplishments
Transformed store performance to exceed the budget in 2nd year of operations giving the associates a Profit share of $1700 full share, increasing Associates Engagement score from 49 % to 68 % LY, Store #1139 Downsview
Increased Associate Engagement score from 64% to 72% for store #1156 Waterloo
Enabled the store to be recognized as best overall store conditions, metrics, backroom conditions and cleanliness.
Represented the market as the Women in Retail sponsor, and Fast Sponsor front end
Recognized for the best Back to School rollout and implementation in all stores with Universities in Canada for store # 1156 Waterloo.
Co-Manager/GM, Apparel & Front End - Heartland Supercentre Dec 2010 Jun 2013
Shared in managing a $100M retail facility supervising 550 associate to deliver sales and profit, by controlling expenses, building winning teams and drive key priorities that align with company strategies to deliver results in addition to managing an Administration manager (health & safety, risk).
Served as Women in Retail Captain and the Work-well champion along with the Front-end champion for the district, ensuring compliance with all policies and procedures.
Provided industry trending and sales forecasts as inputs to the annual sales plans aligned with company business objectives, collaborating with sales associates in exceeding customer expectations, and completing assigned tasks within expectations, budgets, and timelines.
Built sustainable professional relationships and alliances with clients and suppliers, as well as management and industry professional, while driving all channels of communication to ensure that business plans were understood.
Provided HR support in staff recruitment and development, ensuring new hires achieve expected productivity levels.
Selected Accomplishments
Successfully implemented the WMC launch, executing creative best practices and procedures.
Exceeded the stores 5-year Goals within the first year of product launch.
Reduced accident costs and brought the open accident files to zero (first time in the Heartland store).
Passed the work-well audit by teaching all 550 associates the health and safety rules and regulations.
Yyyyyy x. yyyyyy
- 742 Syer Dr Ÿ Milton, Ontario L9T 4H2 ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
Store Service Manager Mar Dec 2010
Oversaw store operations, providing exceptional Customer service in accordance with established service quality standards, while training front-end managers and CSMs in using score cards to improve performance and harness limited resources to achieve incremental sales growth through leadership fiat
Selected Accomplishments:
Flawlessly executed the MasterCard application campaign at the rate of 9.93 applications per 1000 customer (well above the company target of 1/1000).
Recognized as#1 in the district for driving Red Cross donations campaign resulting in $15,500 raised.
Championed the CMN charity drive by raising $60,400 (including $50,000 going through the registers).
Achieved a 62% increase in the AOS from end last year s results of 53%.
Consistently achieved a 100% CanSTAR rating for front-end and cash office performance.
Improved score card and scheduling of front end to improve customer service.
Achieved the highest optimizer scores (over past 3 years) in the Heartland store.
Assistant Manager - Georgetown Store Feb 2009 Mar 2010
Responsible for promoting and moving Homelines (bedding, bath, crafts, stationary, housewares appliances) and Hardlines (sports, automotive, toys, hardware and seasonal).
Oversaw process improvements in optimizing merchandise mix that represented community demographics while achieving targeted sales and profits.
Educated department managers on customer inventory flow processes (CIFP) that improved inventory management to the sales floor driving the highest CIFP score within the district.
Collaborated with 7 department managers and a head office store analyst in providing sales tools and teamwork atmosphere that updated the store s merchandise visibility while addressing display and merchandising deficiencies with recommendations to modify the merchandise mix.
Assistant Manager Kitchener Store Feb 2008 Feb 2009
Administration Manager Milton Store Aug 2006 Feb 2008
Department Manager, Electronics, Milton Store Aug 2005 Aug 2006
Department Manager, Cosmetics, Milton Store Aug 2004 Aug 2005
Customer Service Manager, St. Albert Store 2003 2004
OTC Pharmacy, St. Albert Store (Part Time) 2002 2003
Sales Associate, Electronics/Hardware, St. Albert Store 2001 2002
Education & Credentials
LOYALIST COLLEGE Ÿ Belleville, ON K8N 5B9, Canada
Business & Marketing (night courses)
Professional Training & Certifications
Harvard Leadership program (2014) Food & Safety (2011)
Assistant Manager & Leadership Program (12 weeks in 2008) Administration (2006)
Awards & Recognition
Wal-Mart Rewards MasterCard Award (2013) Best year over year improvement 165% TY vs. 58% LY
Wal-Mart Rewards MasterCard award (Store of the Year) (2011)
The Mario Pilozzi Community Leadership award (Charity) (2011)
Shrink Reduction award (Store of the Year) (2011) Leadership award (Execution of renovation) (2011)
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