• Over 10 years of experience providing top notch administrative support and increasing efficiency within fast-paced medical offices.
• Possesses a strong attention to detail; skilled in maintaining accurate patient records and completing medical billing tasks.
• Dynamic interpersonal communication skills, key to forming positive relationships with patients.
• Linguistic fluency in Spanish and English.

Horizon Behavioral Health, Lynchburg, VA 2017-2018

Admission Health Unit Coordinator

• Utilized strong healthcare knowledge to contribute to management of admission operations.
• Demonstrated a strong attention to detail while reviewing / verifying insurance information, conducting in-depth patient interviews and educating individuals on admission criteria.
• Responsible for requesting completed HPR1 and ASAM scores / prescreens.
• Collaborated extensively with multi-disciplinary team to ensure top quality patient care and determine eligibility.
• Made knowledge-based recommendations on additional programs / institutions for rejected patients.
• Closely reviewed documentation for completeness and accuracy.
• Maintained strict adherence to all company policies and procedures, as well as HIPAA regulations.
• Performed various administrative tasks, including office supply management, call management and record maintenance.

Optum / United Healthcare 2015-2017

Bilingual Associate Clinical Coordinator

• Utilized bilingual capabilities and organizational skills to successfully facilitate home visits in a fast paced, outbound/inbound call center environment.
• Demonstrated strong interpersonal abilities; provide excellent customer service and resolve inquiries.
• Ensured compliance to company policies and HIPPA guidelines throughout all daily operations.
• Thoroughly reviewed member data and scheduling information for accuracy.

Children National Medical Center, Washington, DC 2012-2015

Unit Communications Associate (2013-2015)

• Performed various administrative tasks in a fast-paced medical office, with associated duties including call management, providing service to patients and scheduling procedures/diagnostic testing.
• Maintained accurate patient records; ensured patient privacy and adherence to HIPPA regulations.

Core II (2012-2013)

• Exemplified top notch customer service skills; formed positive relationships with patients and families.
• Productively collaborated with physicians and medical staff to optimize performance across patient follow-up, emergencies and chart management.
• Utilized a strong attention to detail to thoroughly review and verify insurance information.

Holy Cross Hospital, Silver Spring, MD 2000-2012

Financial Counselor (2004-2005)

• Formed positive relationships with patients; used industry knowledge to establish rapport and resolve inquiries regarding financial aid applications, billing, debt recovery and payment plans.
• Strategically identified and resolved discrepancies throughout billing processes.
• Kept accurate patient records; input updated personal and insurance information.

Holy Cross Hospital (Continued)

Insurance Credit Collection Clerk (2003-2004)

• Maintained open lines of communication between patients, third party payers, billing/collection staff and various other organizations.
• Thoroughly investigated complaints and issues; rapidly settled disputes.

Additional Title Held: Health Unit Coordinator (2002-2015); Admissions Department (2000-2005)

Associates in Cardiology, P.A., Silver Spring, MD 2005-2008

Medical Billing Clerk

• Associated duties included medical billing, invoice processing and maintaining adherence to ICD-9/CPT codes, healthcare regulations and HIPPA guidelines.
• Established and maintained positive relationships with patients; resolved inquiries and resolved discrepancies in a rapid fashion.

Medical Billing Course; Health Unit Coordinator Certification Program; 2006

Coursework Completed, Montgomery Community College, Wheaton, MD