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Yyyyyy x. yyyyyy

- xxxxxx Jelicoe Dr. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

 

Office Manager/Administration (Government)

 

Qualifications Profile

 

    Highly self-motivated and results-driven professional with more than 12 years providing high-performance retail sales, customer service, administration, and operations management support in the retail, government social services, and business solutions industries.

    Detail-oriented, analytical and methodical with critical thinking to address work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities and demographics.

 

Key Expertise



    Strategic Planning & Execution

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Inventory Management

    Tactical & Operational Planning

    Fiscal & Budget Administration

    Time & Meeting Management

    Process/Workflow Improvement

    Inter-Office Coordination

    Policies & Regulatory Compliance

    Staff Supervision & Training

    Office & Staff Administration

    Office Supplies Inventory

    Records & Document Management

    MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


 

Professional Experience

 

Ross Dress for Less Ÿ Dublin, CA

Front End Supervisor (Part Time) Apr 2012 Present

    Provide customer service supporting the sales team in accordance with company policies and service quality standards.

    Collaborate with office management in providing seamless and productive store operations, performing routines like cashiering, merchandise inventory control, re-ticketing returned items, and addressing customer complaints and issues over phone and email.

 

Department of Family & Protective Services Ÿ Xxxxxx, XXXXXX

Kinship Specialist Oct 2013 Present

    Maintained statistical data on payment history, processed payments for clients, provided community resources to clients, completed home assessment reports, and supported decision making with accurate timely reports.

    Liaised between DFPS and law enforcement agencies, courts, medical/healthcare practitioners, civic organizations in promoting the mission of the department. Prepared and processed safety evaluations pertaining to background checks.

Conservatorship Specialist Jan 2009 Oct 2013

    Liaised between Child Protective Services and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources in protecting the welfare of families and children.

    Served as lead worker training and mentoring new hires.

    Provided critical input for establishing permanency of children in the foster care system.

    Testified in court on behalf of families and children involved in litigation, providing court reports and preparing the families involved.

    Conducted home assessments and ensure that families receive services.

    Provided in-depth documentation of cases, determining specific client needs and situational assessments for proper documentation and remediation.

    Represented the DFPS in decision-making meetings with judges, attorneys, clients and medical professionals.

 

ExecuTeam Staffing Agency - SunGuard Consulting Services Ÿ Xxxxxx, XXXXXX

Office Manager Jul 2004 Jan 2009

    Provided administrative and clerical support in managing office operations manned by a staff of 40.

    Supported front-office customer service, organizing and archiving financial and inventory management reports, forms, correspondences, manuals and confidential documents.

    Arranged business travels for executives and staffs as well as meetings between senior management and clients.

 

Education

 

UNIVERSITY OF XXXXXX ŸXxxxxx, XXXXXX (2007)

B.S. in Sociology, Minor in English

 

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