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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile

Dedicated and accomplished Retail Operations Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.


Key Competencies

Operations Management Product Merchandising Retail Store Management Attention to Detail

Microsoft Office Suite Special Event Management Vendor Management Contract Negotiation

Loss Prevention Standards P&L Management Merchandising Visual Merchandising


Professional Experience

Publix Supermarket September 1985-Present

District Manager (2010-Present)

  Direct day to day operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Oversee a group of 10 stores with sales of over $10MM which requires mentoring Store Managers, implementing operational strategies, and ensuring high levels of customer service

  Monitor store performance metrics and implement appropriate goals along with forecasting staffing needs and ensuring safety guidelines are followed

  Awarded 1st place within the district (4x) and 2nd place (3x) out of 8 District Managers within the region


Store Manager (1999-2010)

  Supported operations within a busy retail store which centered on handling merchandising, human resources, and financial functions

  Completed routine inspections of various departments, implemented reasonable goals for individual departments, and tracked performance

  Provided individualized training and coaching to staff members, diffused escalated customer service situations, and hired/terminated team members


Additional Roles with Publix

  Assistant Store Manager, 1996-1999

  2nd Assistant Manager, 1993-1996


Community Involvement


Board Member, United Way

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~





Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and operations management roles with experience in leading retail store operations, supervising cross-functional teams, and developing innovative sales and/or marketing strategies. In addition, I have strong experience in building positive rapport with both internal and external teams and diffusing escalated customer service situations.


Select Career Highlights Include:


  Awarded 1st place within the district (4x) and 2nd place (3x) out of 8 District Managers within the region


  Completed several professional development courses which include the Dale Carnegie Workshop, Train the Trainer, Dave Ramsey, and various writing course


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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