Retail Manager

  Performance-driven manager with consistent track record of success in delivering results:

  Boosted customer service scores 10% within first year of managing Enfield store; 2015-YTD

  Increased store audit scores to 98%; 2015-YTD

  Led store from 80% to 95% audit average, achieving 2^nd place ranking in company; 2009-2015

  Successfully increased loyalty capture percentage to 88%, out-performing company average by 5%; 2009-2015

  Expertly steer full-scope retail operations ranging from human resources, sales, merchandising, customer service, inventory control, and procurement through multi-department management, administrative, company standards compliance, and budgeting/P&L

  Successfully hire, train, direct, and retain top-performing management/support teams

  Strategically coordinate/schedule personnel to maximize use of resources and control labor costs while delivering world-class service and achieving operational goals

  Expertly develop and implement policies, procedures and strategies to optimize merchandising, productivity/efficiency, service, and bottom-line operational and financial performance

Bob s Stores-Connecticut 1996-Present

Have steadily progressed with company over span of 20 years, illustrating contributions and value as a dynamic leader and dedicated employee

Store Manager-Enfield; 2015-current

Store Manager-Avon; 2009-2015

  Promoted to maximize performance of high-volume stores, with accountability for steering full-scope operations through P&L; includes human resources, merchandising, sales, customer service, human resources, and payroll

  Have consistently boosted results across key performance metrics including customer service, loyalty and audits

Assistant Store Manager-Manchester; 2003-2009

  Progressed to collaboratively manage store merchandising and operations

  Effectively trained, developed, scheduled, and led staff to ensure delivery of superior service

  Implemented innovative merchandising strategies to capitalize on emerging/current trends

Department Manager-Enfield; 1998-2003

Sales Associate-Enfield; 1996-1998

  Launched career specializing in customer service and apparel merchandising; rapidly progressed to manage department operations, including training all associates in apparel products and building and directing a customer-focused, service-oriented team

  Oversaw merchandise presentation of apparel and footwear departments, with emphasis on maximizing traffic and driving sales

Listening In Color; leadership development focused on strategies for motivating different personalities

Selling in Color; developmental training in effective sales techniques

RSL Training; retail store leadership program with emphasis on

human resources, conflict management and progressive discipline

Coordinator/Facilitator, Donation Drive benefiting Enfield Loaves and Fishes Charity

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity in Retail Management, and am submitting my resume for review. In advance, thank you for your time and consideration.

As demonstrated, I have built a successful retail career over the course of 20 years, steadily progressing from Sales Associate and Department Manager to Assistant Manager and culminating in positions of Store Manager for the past 7 years. As a Store Manager, I have successfully increased scores in key areas including customer service, loyalty and audits while concurrently generating solid results in boosting performance across productivity, efficiency, sales, and profits. I excel in building and directing customer-focused, service-oriented teams, strategically managing operations to maximize use of resources and control costs, implementing effective merchandising strategies, and identifying and capitalizing on opportunities to improve store operations. Complementing my vast experience and strong track record, I take the initiative to continually build my skills through active participation in professional leadership training programs.

As a Manager, you will find me to be a driven leader and collaborative team player leveraged to deliver immediate and long-range results and committed to supporting you in achieving and surpassing your goals. I am confident that I could be a valuable asset to your management team, and look forward to interviewing with you in the near future.

Sincerely,

Gary Price