Dedicated and accomplished Strategic Leader with 20+ years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in improving efficient business operations. Equipped with an ability to manage vendor relationships and financial functions, diffuse escalated operational situations, and manage client support initiatives. Offer solid supervisory abilities with experience in leading large-scale projects, working with cross-functional teams, and implementing innovative processes.

Operations Management Team Leadership/Motivation Training/Coaching Generating Presentations

Project Management Customer Service/Support Negotiating Claims Contract Management

Order Returns/Adjustments Database Management Strategy Development MS Office Suite

  Directed day to day administrative functions within a fast-paced environment with a focus on increasing productivity and efficiency levels

  Supported several administrative tasks which included monitoring incoming emails, creating vendor agreements, and monitoring merchandise inventory levels

  Oversaw equipment pick up and drop off which required reviewing work orders, creating sales orders, and initiating product shipment

  Directed day to day operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Identified potential candidates within the territory and performed cold calls, provided customers within information related to products/services, and assisted customers with identifying the product that best fit their needs

  Facilitated customer support operations within the organization which included greeting incoming callers and providing information on products and services

  Reviewed customer accounts and addressed billing inquiries, maintained client information within an internal database, and created order documentation in QuickBooks

  Played a lead role in all phases of marketing content development which included creating company introduction kits, media kits, brochures, and event announcements

  Managed various administrative functions which included scheduling propane deliveries to customers in addition to directing emergency calls

  Facilitated the processing of new service accounts, seasonal holds, and cancellation of service calls along with working closely with the credit department in order to avoid customer service cut-off

  Coordinated quality assurance tasks within the organization which required performing detailed claim research, ensuring standard operating procedures were followed, and negotiating damaged goods claim settlements with freight lines, cargo companies, and insurance carriers

  Provided stellar customer service to customers with a concentration on generating sales, promoting sales campaigns, and diffusing concerns related to pricing, damages, or service issues

  Utilized superior communication and interpersonal abilities to manage various logistics such as processing claims and coordinating special orders

  Consistently maintained positive rapport with both internal and external customers and provided guidance related to the appropriate product/service based on their situation

Inside Sales Representative, Press Telegram Newspaper

Outside Sales Representative, Las Vegas Magazine

Preventative Maintenance Coordinator, Caterpillar/Johnson

Accounts Receivable, 3M/Unitek

Inside Advertising, GTE