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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000-6761


SSN: xxx-xx-xxxx

Country of Citizenship: United States

Position Title: Supervisor IT Specialist (PLCYPLN)

Vacancy Announcement: NCFV0000 xxxxxx xxxx , xxxx , xxxxx 0000033


Core Competencies


Technical Data Warehouse Solution Development, Technical Specification Development, Cost Savings Identification, Documentation Authorship, Logical Database Design, Expected Data Volume, Data Volume Growth Rates, Regulatory Requirements (SOX), Database Development, Integration Testing Oversight, UAT Test Case Leadership, End-User Training, Customer Support Contact/Point-of-First Contact, Strategic Review, Departmental Interaction/Collaboration, Interdepartmental Negotiation, Priority Establishment, Return-On-Investment Analysis, Meeting/Briefing Leadership, Programmer/System Administrator Team Leadership, Team Mentor/Coach, Consultant Workforce Oversight, Internal Security Department Interface


Professional Experience


MONTH 2005 - Present

AOL Inc.

Dulles, VA

Hours Worked per Week: 40

Salary: $155,000 Annually

Supervisor: Geetha Arunachalam Phone: 703.265.7081 Do not contact prior to hire

Data Architect

Effectively utilize exceptional oral communication strengths in developing dialogue with various executives, senior managers and staff personnel to ascertain mechanisms by which Data Technology can serve their needs. Design problem resolution proposals to meet surfaced problems while assuring delivery of information and cost savings for organization. With attention to minute details, identify and document various requirements described and design technical specifications, such as logical database design, expected data volume and data volume growth rates, validations and data quality requirements and any relevant regulations including Sarbanes-Oxley or privacy rules. Collaborate with engineering team to discuss policy and planning prior to beginning system build.


Provide in-depth oversight and management of programming and DBA teams during database development; steer daily meetings, oversee integration testing, review functionality/accuracy, take lead role in developing UAT test cases and communicate findings to engineers for resolution. Direct end-user training on new data objects and ensure data system aligns with original business need. Serve as customer first-point-of-contact for addressing any anomalies/errors, query performance tuning or request any additional features or functionality.

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Yyyyyy x. yyyyyy Page 2 of 4


Hold strategic responsibilities for reviewing data practices against current/emerging technologies to affect any needed changes in order to take advantage of changes by reducing costs, offering greater insights to data customers and enhancing strategic advantages to organizational internal/external customers.


Expertly serve as an intermediary linking business functions/activities/requirements with database technology; serve teams from both areas as a diplomatic negotiator with respect for both while diligently advocating for accomplishing common goals yet acknowledging differences in approaches.


Champion use of Agile Software methodologies following shift from waterfall approach and support use of scrum for managing software development and leading stand-up meetings; additionally utilize Kanban methodologies to develop various company software products.


Develop ROI analysis to support business units in setting priorities; assess technology and human costs along with projected benefits as well as intangibles. Regularly participate in briefings, presentations and informal interaction with executives, senior management and other user groups to promote departmental data technologies and products. Continually support customer requirements to achieve products and systems that align with promised products and performance; coordinate with AOL divisions worldwide for all metrics and reporting needs from data team.


MONTH 2000 MONTH 2005

AOL Inc.

Dulles, VA

Hours Worked per Week: 40

Salary: $125,000 Annually

Supervisor: Mike Gattos Phone: 703.728.2668 May Contact

Senior Technical Manager

In initial role with organization, directed programmers/system administrators tasked with developing code and operating reporting system that produced performance/usage metrics for AOL Service, CompuServe and other dial-up access products. Served as member of management team with responsibilities for providing coaching/mentoring of new team members; also managed consultant workforce as well as company relationships with consulting firms. Held decision-making responsibilities to identify task best-fit, whether for contractors or in-house assignment, and interacted with Internal Security Department to design and build data systems that enhanced abilities to detect hacker/fraudulent on-line activities.


MONTH 2012 - Present

Lord Fairfax Community College

Middletown, VA

Hours Worked per Week: 4-5

Salary: $855/Credit Hour Taught ($5,100 Annually)

Supervisor: Dr. Karen Kellison Phone: 540.868.7190 May Contact

Adjunct Faculty

In this concurrent assignment serve as an Information Technology Instructor, covering such areas as SQL, Programming Database Design, Linux Administration and other relevant subjects.

Yyyyyy x. yyyyyy Page 3 of 4


MONTH 1988 MONTH 2000

Internal Revenue Service

National Computer Center

Martinsburg, WV

Hours Worked per Week: 40

Salary: $81,564 Annually

Supervisor: Michael Habel (retired) Phone: N/A May Contact

Chief, LAN and Workstations Branch (GS-14 Branch Chief)

Skillfully oversaw all workstation performance for LAN and Microsoft Exchange server; LAN served 1,200 PC clients, including technical and administrative employees, four student classrooms and PCs used for mainframe and tax processing operations in multiple buildings.


Was tasked with developing PC and LAN program, starting with five personnel supporting 12 PCs growing to a workforce of 27 employees and three subordinate managers; designed PC/LAN data center use policies, processes and standards and authored organization s first-ever policies on various PC-related topics, which were later incorporated into National Guidelines.


Also served as LAN and desktop security officer which included developing and enforcing policies, investigating any violations and serving as point-of-contact for Congressional inquiries or audits. Was tasked with developing and executing $2M+ budget which included establishing and overseeing repair/system support vendor contracts; received relevant training and gained COTR certification, and also became certified as a Level II government instructor for teaching on computer concepts, diversity and government ethics.


Additionally was designated as Director of Security to fill six-month temporary assignment, with responsibilities for managing Center physical as well as data security. Supervised two teams in meeting this assignment, one consisting of Federal protective officers overseeing facility security and the other made up of data security analysts. Was responsible for analyzing data security and tax privacy systems, responding to General Accounting Office security audits, performing internal security reviews/audits, establishing Computer Room access policies, responding to Freedom of Information Request and maintaining overall physical as well as data security.


MONTH 1984 MONTH 1988

Internal Revenue Service

Washington, DC

Hours Worked per Week: 40

Salary: $77,000 Annually

Supervisor: Mike Gattos Phone: 703.728.2668 May Contact

IRS Programmer/Analyst/Systems Administration

In this assignment was responsible for developing automation systems written in C and other database products, including Informix-SQL, DataFlex, dBase III, which were used to access mainframe data on smaller platforms and provide automation of manual processes. Also utilized Unix System Administrator for development platforms utilized by team.

Yyyyyy x. yyyyyy Page 4 of 4




George Washington University

Master of Science in Information Systems Technology


Semester/Credit Hours: N/A


GSA/Federal CIO Council

CIO University Certificate in Federal IT Management/Executive Competencies, 2010


Shenandoah University
Bachelor of Science in Computer Science/Minor in Business Administration, 1984


Semester/Credit Hours: N/A













DB Visualizer



Toad Data Point




Version One

Microsoft Office

Google G-Suite

Lucid Charts



Agile Programming


Federal IT

Technical Management


Member, The Data Warehouse Institute (

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000-6761


SSN: xxx-xx-xxxx

Country of Citizenship: United States

Position Title: Supervisor IT Specialist (PLCYPLN)

Vacancy Announcement: NCFV0000 xxxxxx xxxx , xxxx , xxxxx 0000033


I am extremely interested in being considered for the Supervisor IT Specialist position available and am submitting my resume for review. I am particularly focused on utilizing my professional skills and in-depth experiential base in providing exceptional service in a challenging and multi-faceted assignment.


As demonstrated in my attached resume, during my extensive relevant career I have developed skills across a diverse range of IT business management functions. Assignments have included being tasked with program analysis, providing financial planning including developing and managing multi-million-dollar budgets, and delivering program control. I have also been tasked with managing the work performance of multiple personnel, serving in a coaching and mentoring role to develop knowledge/understanding by subordinates and preparing work assignments.


I have continually demonstrated a high level of detail-orientation throughout my varied roles and have often been tasked to serve as the first-point-of-contact for customers to ensure complete satisfaction including addressing issues and answering questions on products and services. I continually utilize my skills in oral communication during my current assignment, when, as Data Architect for AOL, I am responsible for interviewing executives and senior managers, along with their staff personnel, to identify business needs that can be met with Data Technology. When various problems have been addressed and resolved, I communicate back on progress and problem resolution. Additionally I interface collaboratively with engineering personnel, discussing policy and planning in preparation for a system build.


My educational credentials include a Master of Science in Information Technology from George Washington University, a CIO University Certificate in Federal IT Management/Executive Competencies, and a Bachelor of Science in Computer Science, with a Minor in Business Administration, along with specific training in a wide range of computer systems and software.


Throughout my career I have exhibited a commitment to quality. I am confident in my ability to deliver immediate and long-term results and I am eager to discuss how my qualifications match your needs. I look forward to interviewing with you at your earliest convenience and, in advance, I thank you for your time and consideration.







Yyyyyy x. yyyyyy


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