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Scrum / Agile Development ~ Team Leadership ~ Multimillion Dollar Budgets
Resource Management ~ Stakeholder Relations ~ SDLC ~ Risk Analysis & Mitigation
Considerable project management experience with the ability to identify requirements, create detailed project plans and budgets, devise schedules, allocate resources, and facilitate delivery within timeline, scope, and fiscal parameters.
Demonstrated strengths in leading technical teams throughout the complete software development life cycle (SDLC) for projects ranging considerably in size and budget, including major, multi-year/multimillion dollar engagements.
Excel at interfacing with key stakeholders to control risks and propel forward-moving efforts.
Extremely well-versed in change control, spring planning/sessions, quality assurance, Agile and Waterfall methodologies, status reporting, issue resolution, and vendor relations.
Able to align and mobilize cross-functional teams in meeting demanding deadlines in a fast-paced, high-growth, and diverse environment.
Excel at in-depth business analysis and translating needs into practical, robust, cost-effective, and end-to-end solutions.
Staff leadership talents span recruiting, hiring, training, performance management, mentoring, coaching, and delegating responsibilities to 200+ employees.
Work well under pressure and meet deadlines with frequent interruptions and redefined priorities.
Liberty Mutual Insurance, 2013 to Present
IT Project Manager
As Agile ScrumMaster for IT Claims Division, spearhead broad-based IT projects from inception to completion including critical oversight of $1M budget.
Align, mobilize, mentor, and direct focused and productive teams throughout the software development life cycle (SDLC) to ensure adherence to schedule and fiscal parameters.
Demonstrate proficiency in project tracking, reporting, and documentation in precise alignment with Agile and Waterfall methodologies.
Schedule and conduct biweekly planning sessions to consistently ensure forward-moving efforts.
Internet and Telephone, 2011 to 2013
Senior Project Manager
Championed all facets of preparation and coordination of network for integration and merger of two large Massachusetts hospitals.
Applied sharp organizational skills toward facilitating comprehensive audit of all telecommunication services spanning all vendors.
Directed, coached, and motivated high-performing staff members in completing project on time and within budget.
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BayRing Communications, Portsmouth, NH, 2003 to 2011
Director of Operations
Directed six managers and 50 employees throughout eight departments for competitive local exchange carrier.
Oversaw the complete spectrum of daily operations including staffing, regulatory compliance, financial administration, policies & procedures, continuous improvement, and quality assurance.
Enhanced efficiency by collaboratively planning, designing, and developing business architecture for new technical auditing business segment.
Trained, mentored, coached, and supervised technicians in delivering top-notch customer service according to rigorous QA/QC requirements.
Performed monthly and annual tracking and reporting of company and dependant carrier performance metrics to monitor, achieve, and/or exceed business targets.
Planned and orchestrated expansion of copper and fiber network to extend across New Hampshire and into Massachusetts, eliminating need for ILEC dependence and achieving and sustaining 99% network uptime.
Employed well-honed problem assessment and resolution skills to considerably revamp operations, successfully augmenting cost effectiveness, efficiency, staff morale, and team unification.
Led development of automated inventory tracking and management program to fortify cost containment and productivity, vital to accomplishing performance goals.
Sr. Regional Director of Sales, Choice One Communications, Inc., Rochester, NY & Manchester, NH
Market Area Manager, Exp@Nets, Inc., New York, NY/ Manchester, NH
Senior Vice President, Domestic Sales, EquipMed, Inc., Hampton, NH / Glastonbury CT
Account Executive, CTC Communications, Waltham, MA / Bedford, NH
A.S., Communications / Public Relations
Champlain College, Burlington, VT
Microsoft Project, Microsoft Office (PowerPoint, Excel, Word, Outlook, OneNote),
SharePoint, Clarity, RTC
Fundamentals of Project Management; Program Management; Power Influence and Politics in Project Management; Scrum Team Training; Estimating and Planning in Agile; Microsoft Project; Dale Carnegie Sales; Public Speaking; Franklin Covey Time Management; Tom Hopkins Sales Techniques; Employee Relations; Sexual Harassment in the Workplace; Agile Project Management
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