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Well rounded Professional with over 15 years of experience demonstrating adaptability, leadership and excellent communication skills throughout various industries.
Regarded for the ability to form positive relationships with team members, customers and upper level management.
Dedicated to preserving client confidentiality throughout retrieval of sensitive account information.
MS Office Suite
Allstate, Pocatello, ID 2014-Present
Extra Hands Customer Service Representative
Provide top notch customer service within a fast paced inbound/outbound call center environment.
Leverage strong company knowledge to rapidly resolve inquiries, promote additional services and provide solutions to complaints.
Exemplify leadership abilities by training and mentoring new employees on best practices.
Collaborate extensively with team members to optimize efficiency throughout daily operations.
Remain up to date on company/industry information by completing multiple continuing education programs.
Responsibilities include scheduling, data entry and account management.
Old Navy- Spokane, WA / Anchorage, AK / Bellingham, WA / Boise, ID 1998-2005
Demonstrated solid leadership capabilities while directing all daily operations and managing 45-80 employees.
Continually achieved and surpassed sales goals by implementing effective sales strategies and providing individual coaching.
Utilized strong product knowledge to ensure a positive customer experience, resulting in increased satisfaction and retention.
Involved in talent acquisition, including interviewing, hiring and training of new associates; focusing heavily on individual and team performance.
Bon Marche, Boise, ID 1993-1998
Successfully oversaw daily department operations, as well as performance of 5-8 team members.
Created a positive customer experience by providing excellent customer service.
Strategically upsold products through implementation of effective visual presentation and product merchandising methods.
Bachelor of Arts Degree in Anthropology, GPA: 3.65, Idaho State University, Pocatello, ID; 2014
Dean s List: Summer 2012, Fall & Summer 2013, Summer 2014
National Society of Collegiate Scholars Member
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