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Service Delivery | Sales | Interpersonal Communication (Spanish) | Relationship Building

Linguistic Support | Translation Services | Client Satisfaction | Critical Thinking | Leadership Collaborative Problem Solving | Cross-Functional Teamwork | Stakeholder Engagement

Project Management | Operations Coordination | Microsoft Office | Windows OS

Energetic, determined Service Provider and Spanish/English Translator with nearly 20 of progressive experience, with an innate drive to surpass all company objectives. Able to seamlessly align personal goals with organizational purposes in order to work towards success. Skilled in promoting a positive company image rooted in professionalism, loyalty and commitment. Adept as it relates to delivering results consistently, both individually and in teams. Seeking a challenging new role in the insurance sector in the Claims or Spanish translation and interpretation areas; also open to any variety of industries with similar opportunities.

  Effectively monitor, measure and report customer interactions to ensure delivery of a remarkable experience and adherence to proper call procedures

  Work diligently to boost knowledge and use of professional Spanish throughout served business areas

  Served as a subject matter expert (SME) to earn a recognition award from management for offering Spanish language support during departmental consensus meetings

  Also acknowledged by management for effectively coordinating and delivering presentations, as well as inviting guest speakers in accordance with specific meeting agendas 

  Earned an award for supporting service-level metrics in business areas outside of assigned one

  Operated in the Spanish Translation Services Department to fulfill translations for the company as a whole as a Language Lead; delivered quality assurance services for over three years

  Earned a Superior Rating on written business English and Spanish language proficiency exams prior to joining the team

  Received and processed translation requests within the department team; kept internal customers informed of request statuses regularly

  Delivered mentoring-based training to new hires; served as a resource in terminology, processes and translation programs usage

  Added to the corporate translation glossary and departmental operations manual

  Offered phone interpretation support for the Claims, Bank, Sales and Customer Service teams

  Served as a SME for team members regarding correct use of industry and non-industry terms

  Resolved communication barriers between non-English-speaking customer and State Farm Representatives

  Acted as the foremost contact for English- and Spanish-speaking customers seeking to file new claims

  Fulfilled additional service requests such as billing inquiries

  Worked with customers aiming to reach out to their Insurance Agents with questions or inquiries

  Interpreted the Spanish language in court hearings for those with limited English language skills, e.g. respondents and witnesses; also offered English interpretation to judges and Attorneys

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Continued

  Efficaciously mirrored the tone and register of each speaker being interpreted to deliver seamless, simultaneous interpretation per the court s needs both in person and via teleconference

  Facilitated training and orientation for new Interpreters

  Also assessed current Court Interpreters performance during hearings; included delivering individual feedback to Interpreters post-evaluations

  Amassed content including relevant legal terminology used in immigration hearings to integrate into glossaries used by new Court Interpreters

  Awarded with written commendations from Court Immigration Judges for professionalism and high-level performance in hearings

  Remotely delivered interpretation services across industries including the Medical, Legal, Insurance, Financial and Government sectors

  Transformed source language concepts into the equivalent within the target language; also mirrored the tone and register of the speakers being translated

  Served as an English as a Second Language (ESL) Teacher during several intervals at Bilingual Now in El Paso, TX and at the Language Center at the Instituto Tecnol gico de Monterrey in Juarez, Mexico from 1998 to 2004

  Worked in a self-employed capacity as a Tutor for the U.S. Citizenship Exam during several intervals between 2004-2006; helped citizenship applicants pass their exams to become U.S. citizens

Training, 15th Annual Translation and Interpreting Workshop, University of Xxxxxx at El Paso

Degree, Hotel/Restaurant Management, Southwest Institute of Merchandising & Design

Courses, Business Administration, University of Xxxxxx at El Paso

Member, Toastmasters International, 2010

Member, Translation/Interpretation Association, 2009-2010