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Yyyyyy x. yyyyyy

Storfjordvegan 456, Oerskog, MR NO-6240 xxx-xxx-xxxx


Driven, focused, and hard-working Administrative/Customer Service Professional with 10+ years of experience and a proven ability to provide superior customer service to clients within fast-paced environments. Experienced in working within cross-functional teams, booking complex travel arrangements, and improving customer retention levels. Equipped with a keen ability to manage large-scale projects in addition to maintaining strong communication with co-workers, clients, and members of management. Fluent in: English and Norwegian


Key Competencies



         Administrative Support

         Customer Service

         Market Research

         Oral/Written Communication

         Travel Reservations

         Account Management

         SPSS, Amadeus, Sabre, Galileo

         Microsoft Office Suite

         Process Improvement

         Team Leadership

         Complex Problem Solving

         Project Management


Professional Experience

Frosch Travel Europe, U.K., Norway 2016-Present

Senior Business Travel Consultant

  Direct day to day operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Identify customer travel needs and coordinate the booking of travel reservations, manage reservations using Concur and Sabre, and address customer inquiries


Orskog Sjukeheim, Norway 2012-2014

Care Assistant

  Provided medical care to patients within a nursing home which included assisting with daily hygiene needs and ensuring care standards are adhered to

  Utilized superior communication and interpersonal abilities in order to build positive rapport with residents, family members, and co-workers

  Maintained a significant knowledge of medical/privacy regulations, assisted with special projects, and monitored patients for changes in medical status


Teleperformance, UK 2012

Norwegian Customer Service Agent

  Managed customer service and support operations within a call center environment which included reviewing and resolving customer inquiries

  Identified innovative strategies aimed at improving customer retention and satisfaction, performed account troubleshooting, and generated account specific reports


Uniglobe Top Flight Travel, UK 2011

Business Travel Consultant

  Facilitated the completion of complex travel reservations for high-level clients which required identifying and booking arrangements through several travel systems

  Built positive relationships with clients, assisted with travel reservation related questions, and processed reservation changes as needed

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Yyyyyy x. yyyyyy

Storfjordvegan 456, Oerskog, MR NO-6240 xxx-xxx-xxxx


Professional Experience Continued:

Berg-Hansen Nordvest Travel Agency, Norway 2009-2010

Travel Consultant

  Directed the complete booking process which included identifying customer travel needs, checking travel pricing, planning trip itinerary, and processing reservations

  Played a lead role in counseling clients on best practices related to flights (both international and domestic), tourist attractions, and accommodations


American Express Centurion Travel, UK 2009

Travel Consultant

  Handled the scheduling of both business and leisure travel for several VIP clients in addition to continuously fostering positive relationships with others


Sabra Tours AS, Norway 2008-2009

Travel Consultant

  Instrumental in the planning and booking of group flights, responded to crisis situations in a professional manner, and analyzed complex travel logistics

  Successfully rescheduled a group flight within 15 minutes for approximately 30 clients which were traveling from Italy to Oslo after their flight was grounded


VIA Travel, Norway 2006-2007

Travel Consultant/Business Travel Consultant

  Managed customer service and sales tasks within a successful travel organization with a concentration on maintaining strong relationships with key clients

  Identified customer travel needs and make recommendations based on the best available options in addition to suggesting alternative travel arrangements to clients as needed


Additional Experience Includes: RCI Guide, RCI Europe and Sales Assistant, Veenus Ltd.




Master s Degree, Tourism Management, Specialization in Business Analysis and Marketing

University of Technology Sydney, Sydney, Australia


B.A., Travel/Tourism Management, Specialization in Business, Spanish, and Marketing

University of Northumbria, Newcastle, UK


Volunteer Experience


Volunteer/Student Liaison, University of Technology Sydney

Volunteer/Peer Networker, University of Technology Sydney


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