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Yyyyyy x. yyyyyy
Storfjordvegan 456, Oerskog, MR NO-6240 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working Administrative/Customer Service Professional with 10+ years of experience and a proven ability to provide superior customer service to clients within fast-paced environments. Experienced in working within cross-functional teams, booking complex travel arrangements, and improving customer retention levels. Equipped with a keen ability to manage large-scale projects in addition to maintaining strong communication with co-workers, clients, and members of management. Fluent in: English and Norwegian
Key Competencies
|
Administrative Support Customer Service Market Research Oral/Written Communication |
Travel Reservations Account Management SPSS, Amadeus, Sabre, Galileo Microsoft Office Suite |
Process Improvement Team Leadership Complex Problem Solving Project Management |
Professional Experience
Frosch Travel Europe, U.K., Norway 2016-Present
Senior Business Travel Consultant
Direct day to day operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels
Identify customer travel needs and coordinate the booking of travel reservations, manage reservations using Concur and Sabre, and address customer inquiries
Orskog Sjukeheim, Norway 2012-2014
Care Assistant
Provided medical care to patients within a nursing home which included assisting with daily hygiene needs and ensuring care standards are adhered to
Utilized superior communication and interpersonal abilities in order to build positive rapport with residents, family members, and co-workers
Maintained a significant knowledge of medical/privacy regulations, assisted with special projects, and monitored patients for changes in medical status
Teleperformance, UK 2012
Norwegian Customer Service Agent
Managed customer service and support operations within a call center environment which included reviewing and resolving customer inquiries
Identified innovative strategies aimed at improving customer retention and satisfaction, performed account troubleshooting, and generated account specific reports
Uniglobe Top Flight Travel, UK 2011
Business Travel Consultant
Facilitated the completion of complex travel reservations for high-level clients which required identifying and booking arrangements through several travel systems
Built positive relationships with clients, assisted with travel reservation related questions, and processed reservation changes as needed
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Yyyyyy x. yyyyyy
Storfjordvegan 456, Oerskog, MR NO-6240 abc@xyz.com xxx-xxx-xxxx
Professional Experience Continued:
Berg-Hansen Nordvest Travel Agency, Norway 2009-2010
Travel Consultant
Directed the complete booking process which included identifying customer travel needs, checking travel pricing, planning trip itinerary, and processing reservations
Played a lead role in counseling clients on best practices related to flights (both international and domestic), tourist attractions, and accommodations
American Express Centurion Travel, UK 2009
Travel Consultant
Handled the scheduling of both business and leisure travel for several VIP clients in addition to continuously fostering positive relationships with others
Sabra Tours AS, Norway 2008-2009
Travel Consultant
Instrumental in the planning and booking of group flights, responded to crisis situations in a professional manner, and analyzed complex travel logistics
Successfully rescheduled a group flight within 15 minutes for approximately 30 clients which were traveling from Italy to Oslo after their flight was grounded
VIA Travel, Norway 2006-2007
Travel Consultant/Business Travel Consultant
Managed customer service and sales tasks within a successful travel organization with a concentration on maintaining strong relationships with key clients
Identified customer travel needs and make recommendations based on the best available options in addition to suggesting alternative travel arrangements to clients as needed
Additional Experience Includes: RCI Guide, RCI Europe and Sales Assistant, Veenus Ltd.
Education
Master s Degree, Tourism Management, Specialization in Business Analysis and Marketing
University of Technology Sydney, Sydney, Australia
B.A., Travel/Tourism Management, Specialization in Business, Spanish, and Marketing
University of Northumbria, Newcastle, UK
Volunteer Experience
Volunteer/Student Liaison, University of Technology Sydney
Volunteer/Peer Networker, University of Technology Sydney
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