This Resume Has Not Been Formatted
Yyyyyy x. yyyyyy
Driven, focused, and hard-working Strategic Leader with 20+ years of experience and a proven ability to lead others and oversee daily operations within fast-paced retail banking environments. Experienced in managing cross-functional teams, overseeing branch sales operations, diffusing escalated customer service situations, and coaching/training staff members. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.
Operations Management Retail Banking Industry Training / Development Policy Development
Loan Underwriting Financial Product Management Sales Cycle Management Customer Retention
Process Improvement Oral/Written Communication Investment/Insurance Products Time Management
Directed day to day operations within a fast-paced environment with a focus on increasing productivity, efficiency, and client satisfaction
Instrumental in identifying the financial needs for both new and existing clients along with making appropriate financial product recommendations
Utilize superior communication and interpersonal abilities to work effectively with both small business and consumer clients in addition to building positive relationships with community members
Maintained a significant knowledge of consumer and/or business loans, mortgage products, investment products, and deposit products
Played a lead role providing training/coaching to new staff members, introduced clients to third-party financial professionals, and ensured individual metrics were obtained
Oversaw sales and business development operations within a retail store environment which required identifying customer needs and making appropriate product recommendations
Consistently exceeded monthly sales goals by an average of 12%, increased customer service quality levels, and diffused escalated customer service situations
Facilitated various administrative functions which included maintaining inventory levels, opening and closing the store, and handling merchandising
Successfully achieved 100% accuracy in the input of sales orders, journals, and order delivery tracking due to exceptional managerial abilities
Managed strategic customer service and training operations within the organization which included providing on-site training to staff at various locations
Designed and implemented comprehensive training presentations to new employees and created a detailed six-month training schedule used by approximately 3,500 staff members
Oversaw the opening of 3 new call center locations which required training executive team members, assisting with staffing, and implementing standard operating procedures
Successfully achieving 98% training levels for 700 employees within a 7 day period in addition to increasing up-sells by 17% through the implementation of an innovative sales seminar
Yyyyyy x. yyyyyy
Directed training operations within the northeast region which centered on creating a seven-week training course for new hires which included product/plan training
Recognized as the primary management training for executive team members and acted as a member of the conflict management team
Handled administrative functions which included generating financial forecasts, analysis budgets, and monitoring operating expenses
Awarded Employee of the Quarter and the Directors Award of Achievement due to exceptional leadership acumen
Staff Manager, Bell Atlantic, 1995-1997
Senior Sales Representative, Bell Atlantic, 1993-1995
Security/Fraud Specialist, Bell Atlantic, 1993
Yyyyyy x. yyyyyy
Hiring Agent Name
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in sales, training, and operations management roles with experience in developing comprehensive training programs, performing financial analysis, supervising team members, and identifying potential clients within the community. In addition, I have a demonstrated ability to interact positively with others and diffuse escalated customer service situations.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a MBA in Marketing along with a Master s of Science in Adult Education and Human Resources.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!